Senior Program Manager, Payment Business Operations MEA
10 hours ago
DESCRIPTION:
Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MEA Region (Middle East and Africa) with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants. Amazon Payment Services team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to Customers & Sellers is a Key enabler in building trust.
This role will own the Customer Incentivization Programs including Banks and Partner discounts/Promotions which are key levers to drive traffic on the website and critical output metrics to help the business. This includes end to end Program management, Program Strategy and execution and, driving all the promotions with a robust SOP to ensure all milestones are executed as per the SOP timelines. This requires working with multiple internal stakeholders and cross functional teams during the annual and quarterly planning cycles and communicate this plan to leadership, Events team and the Category leaders. This role will work with Marketing teams and partners (Banks/Schemes) POCs to execute the marketing for these promotions for Onsite and outdoor marketing, communicating the marketing plans to the partners and deriving the strategies to improve visibility and drive adoption through marketing assets. Participate in the promotion construct design basis the defined tenets and align this construct with events and leadership. Work with Finance and Business intelligence teams to report promotions performance in the weekly, monthly and quarterly program reviews (5) Drive adoption to ensure effective utilization of funding during the events, tracks, reports discount spends and execute the contingency plans to better manage these funds. Owns the Retrospective after every event to capture learnings and improves the overall program event over event. Work with Customer support to track and own the customer contacts reduction initiatives and drive improvements through customer anecdotes.
Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences. A solid background in Program management, onsite and outdoor marketing and business operations is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.
Key job responsibilities
•A Master's Degree Bachelor's Degree at a Reputed and well-regarded Institution in an Analytical Field (Economics, Computer Science, Mathematics, Statistics or Finance)
•Support new product, feature launches for new incentivization initiatives by preparing requirements from program and operations and execute the launch milestones to meet the timelines. Effectively oversee the overall IBD processes to ensure accuracy, managing partners and addressing customer concerns promptly.
•This Program manager would need to engage with various stakeholders, such as internal teams, external partners (banks/Schemes), and customers. This will allow for effective stakeholder management, communication, and alignment, leading to smoother program operations.
•Track key performance indicators (KPIs), analyze data, and generate insights related to the IBD Promotions. This facilitates data-driven decision-making, optimization of processes, and continuous improvement of the customer experience.
•Should drive scalability and efficient management of increased program complexity and workload.
•Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
•Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
•Program management working together with technical teams to improve payments products and customer experience
•8+ years of program or project management experience.
•Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem.
•Influence technical documentation content, perform documentation review, dive deep into system layouts and solutions.
•Should be process oriented with experience of building Strong/sustainable processes.
•Must derive metrics from data and track these metrics.
•Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals
•Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions-oriented.
•Deep understanding of and passion for e-commerce desired.
•Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
•Be Sharp, Analytical and thoughtful.
•High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
BASIC QUALIFICATIONS:
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS:
- •Experience using any of SQL or other analytical tools for conducting data analysis
- •Experience with customer segmentation, profiling, and targeting
- •Experience gathering and analyzing large amounts of data and delivering business improvements.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service...
-
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service...
-
Ecommerce Operations Manager
8 hours ago
Hyderabad, Telangana, India myGwork Full timeSenior Program Manager, Payment Business Operations MEAThis role is an excellent opportunity to join Amazon, a leader in e-commerce and payments, as part of our mission to deliver exceptional customer experiences. We are seeking a highly skilled and experienced Program Manager to lead the development and implementation of customer incentivization programs in...
-
Hyderabad, Telangana, India myGwork Full timeJob Overview:This role is a critical part of Amazon Payment Services' Middle East and Africa region, where you will be responsible for driving the best payment experience on and off Amazon. You will work closely with various stakeholders to develop and execute customer incentivization programs, promotions, and events that drive traffic on the website and...
-
E-Commerce Payments Operations Specialist
4 days ago
Hyderabad, Telangana, India myGwork Full time**Job Description:**We are seeking a highly skilled E-Commerce Payments Operations Specialist to join our team at myGwork, an inclusive employer and a member of the LGBTQ+ business community. As part of Amazon Payment Services, you will play a critical role in driving the best payment experience on and off Amazon.About Us:Amazon Payment Services is a leading...
-
Hyderabad, Telangana, India myGwork Full timeOur company, myGwork, is an inclusive employer and a member of the LGBTQ+ business community. We are seeking a highly analytical payments operations lead to join our team at Amazon Payment Services in the MEA Region.Job DescriptionThis role requires a strong background in business operations and technical skills to automate data extraction and metrics...
-
Sr. Program Manager, Global AP Payments
6 months ago
Hyderabad, India ADCI HYD 13 SEZ Full timeLooking to do something nobody else has done? Amazon is seeking a highly motivated Sr. Program Manager who wants to make a true difference in Global AP Payments. With a scale and complexity that does not exist at any other company, this person will drive innovative and cutting-edge payment solutions delivery for our growing and diverse global payee...
-
Business Operations Manager
3 weeks ago
Hyderabad, Telangana, India WELLS FARGO BANK Full timeAbout the RoleWe are seeking a highly skilled Business Operations Manager to lead our Payment Execution team. In this role, you will be responsible for managing and developing complex teams handling multifaceted tasks and operations for a single business group within a line of business.Key Responsibilities:Manage and develop high-performing teams to drive...
-
Global Payments Program Manager
3 weeks ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeAbout ADCI HYD 13 SEZ">We are seeking a highly motivated Sr. Program Manager to drive innovative and cutting-edge payment solutions delivery for our growing global payee population.The ideal candidate will be independent, proactive and flexible with solid communication skills, customer focus and extensive experience in project delivery, process design and...
-
Customer Payments Operations Processor
6 months ago
Hyderabad, India Wells Fargo Full time**About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...
-
Senior Program Manager
3 weeks ago
Hyderabad, Telangana, India Storable India Full timeAbout UsStorable is a leading provider of facility management software, facility websites, marketing programs, payments, and deeply integrated tenant insurance capabilities. With over 25 years of storage industry expertise, we help our thousands of storage customers achieve their tenant experience and operational efficiency objectives.Job DescriptionWe are...
-
Business Analyst
7 days ago
Hyderabad, India Insight Business Machines Pvt. Full time- Requirement Analysis and capturing business requirements, understanding technical and functional specifications in detail.- Assessment of the existing product to come up with areas of improvement such as technical design, functional design, competitive analysis of product segments, etc.- Work with development and support team members across different teams...
-
Financial Payment Operations Coordinator
1 week ago
Hyderabad, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire BrandsAt Inspire Brands Hyderabad Support Center, we are at the forefront of digital transformation and operational efficiencies in the restaurant industry. Our technology hub is driving innovation and product development for the organization and its portfolio of distinct brands.We are seeking an experienced Financial Payment Operations...
-
Global Payments Solutions Delivery Manager
3 weeks ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeAbout the Role">At ADCI HYD 13 SEZ, we are seeking a highly motivated Sr. Program Manager to drive innovative and cutting-edge payment solutions delivery for our growing global payee population.">We offer a competitive salary of $120,000 per year.">Key Responsibilities:">Collaborate with global stakeholders to manage payment services effectively.Identify...
-
HR Manager | HR Manager
5 days ago
hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...
-
Payment SME
5 months ago
Hyderabad, India Virtusa Full timePayment SME - CREQ195906 Description Management consulting experience preferred but not mandatory. Good understanding of Technology Services business including offshore models Strong understanding of the Business Architecture and Functional Landscape for Banking Experience in developing solutions, collateral and pitches Need to be able to work directly with...
-
Hr manager
1 day ago
Hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...
-
Hyderabad, Telangana, India ModMed Full timeOverviewWe are united in our mission to make a positive impact on healthcare. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.Job DescriptionThe ModMed Payment Platform team is seeking a Senior Cloud Engineer Leader to lead the design and development of our highly available, high-traffic...
