Sr. Program Manager, Global AP Payments
3 months ago
With an emphasis on an exceptional payee experience and optimal payment solution delivery, the goal of this position will be to pay all payees in the amount, payment method, currency and date they expect. By providing your customer-centric approach, you will actively participate in Amazon’s business growth and optimization of payment offering. Consistent with a global vision, you are passionate about identifying areas for further automation, continuous improvement, or other opportunities to deliver innovative payment options and delight our payees.
The right candidate will be independent, proactive and flexible with solid communication skills, customer focus and extensive experience in project delivery, process design and documentation. The candidate must have demonstrated sound business judgment and able to think strategically about a quickly growing business while at the same time have the analytical ability and intelligence to dive into the tactical details.
Key job responsibilities
•Collaborate with global stakeholders to manage payment services effectively.
•Identify process and technology improvements that can be leveraged across regions or globally within AP and drive implementation.
•Define and drive both immediate and long-term solutions for payment escalations/complex payment use cases.
•Work with regional payments operations teams to enhance operational efficiency.
•Lead root cause identification and consensus on process enhancements.
•Manage cross-functional efforts in regulated markets with out-of-the-box payment solutions.
•Communicate effectively to Sr. leadership of Finance groups, various business teams, Tech teams, and external banking partners.
About the team
This role will be part of a truly global team, and will drive conversations with stakeholders from various parts of the business. We innovate on behalf of the payee and implement new payment solutions, which provide scalable processes and technology for the business growth and needs. We are always on a look out for more optimization in payments and are customer-obsessed in our approach.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
PREFERRED QUALIFICATIONS
- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience defining business requirements and helping identify solutions through both process improvement and technology
- Demonstrated ability to stay organized and meet deadlines while managing multiple priorities.
- Experience with understanding complex process flows and driving process improvements.
- Experience defining KPIs and operational metrics
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