Customer Success Associate
3 weeks ago
What will I be doing?
Promote a “customer first” environment at all times. Whatever it takes Mentality. Build fun and welcoming client relationships. Provide top-quality service complying with the SLA's defined, helping to ensure customer satisfaction and strengthening customer relationships. Handle customer interactions with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending manner. Be organized, detail-oriented, take initiative and follow up independently. Acquire excellent product knowledge, to guarantee the quality of service provided to customers. Push yourself and the team by recognizing and suggesting areas of improvement. Interact and work together with the different areas of the company.
What skills do I need?
Students of Bachelor’s degree in computer science, IT or similar. Passion for customer success and deep interest in understanding client needs. Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them. Great Attitude Ability to learn quickly and be resourceful. Fluent written and spoken English to provide effective communication and support. Basic Knowledge of SQL is a plus. Excel skills is a plus. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the processAlso, you can check out our , , , and for more about dLocal
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