Human Resources Director
1 month ago
Position Overview
Reporting to: General Manager
Location: The Leela Palace New Delhi
Position: Director of Human Resources
About The Leela
The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled luxury in captivating environs ensconced in the lap of nature, wrapped in the graciousness of Indian hospitality. Headquartered in Mumbai, The Leela Palaces, Hotels and Resorts is owned by a Brookfield Asset Management sponsored private real estate fund and operates thirteen award-winning properties in major cities and leisure destinations across India. These include the flagship hotel in the capital city of New Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Mumbai, Gandhinagar, Kovalam, and Ashtamudi. The brand is also delighted to announce the upcoming opening of its latest property in Hyderabad. The Leela has a strong pipeline of future projects. The brand celebrates each hotel through its unique location, art, culture, and cuisine with thoughtful services, celebratory rituals, and immersive experiences. The Leela Palaces, Hotels and Resorts was voted the World’s Best Hotel Brand twice in a row by Travel + Leisure, USA, World’s Best Awards Survey, 2020 and 2021. In 2024, the brand has once again been featured in the top 3 World’s Best Hotel Brands, after the recognition in 2023. An epitome of true Indian luxury hospitality, The Leela is committed to providing guests with unforgettable stays in settings that capture the essence of India. The brand has a marketing alliance with US based Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.
Why join The Leela?
• Award-Winning Brand: Join a brand that has been recognized as one of the World’s Best Hotel Brands for two consecutive years.
• Commitment to Excellence: Be part of a team that is dedicated to providing the highest standards of service and hospitality.
• Innovative Environment: Be part of a team that encourages creativity and innovation, ensuring that we stay at the forefront of luxury hospitality.
• Career Growth: Benefit from our strong pipeline of future projects and opportunities for career
advancement within The Leela and our global alliances.
• Cultural Experiences: Engage with the rich cultural tapestry of India, bringing unique and authentic experiences to our discerning guests.
Job Summary:
The Leela Palace Hotels is seeking an experienced and strategic Director of Human Resources to lead and develop our HR function, ensuring the highest standards of talent acquisition, employee engagement, and organizational effectiveness. As the HR leader, you will play a key role in fostering a culture of luxury service excellence, aligned with The Leela’s brand and operational goals. This role demands a high level of professionalism, discretion, and the ability to inspire and lead a high-performing HR team.
Key Responsibilities:
1. Strategic HR Leadership
- Develop and implement HR strategies that align with The Leela’s overall business objectives and luxury service standards.
- Partner with senior leadership to support a culture of service excellence, engagement, and high performance.
- Oversee workforce planning, ensuring that staffing aligns with operational needs and future growth initiatives.
- Act as a trusted advisor to the General Manager and other department heads on HR best practices, policy interpretation, and complex employee relations issues.
2. Talent Acquisition and Development
- Design and execute recruitment strategies to attract, hire, and retain top talent across all levels, ensuring each employee aligns with The Leela’s luxury standards.
- Oversee onboarding programs to ensure new employees are immersed in The Leela’s culture and values.
- Develop and implement learning and development initiatives to enhance the skills of employees and future leaders, supporting career growth and internal promotions.
- Collaborate with the Training Manager to ensure all team members meet or exceed brand and service expectations.
3. Employee Engagement and Culture
- Champion The Leela’s values, creating a positive, inclusive, and supportive work environment that drives employee engagement.
- Conduct employee satisfaction surveys and leverage results to implement programs that improve morale, engagement, and retention.
- Develop recognition programs and events to celebrate achievements and foster team cohesion.
4. Performance Management and Compliance
- Lead the performance appraisal process, working with managers to set and review goals, identify high-potential employees, and manage underperformance effectively.
- Ensure all HR practices comply with local employment laws, health and safety regulations, and hotel industry standards.
- Maintain and update HR policies, employee handbooks, and disciplinary procedures in alignment with The Leela’s standards and local legislation.
5. Compensation and Benefits
- Oversee the development and management of competitive compensation and benefits programs that attract and retain high-caliber employees.
- Conduct benchmarking and regular reviews of compensation structures, ensuring alignment with industry trends and luxury hospitality standards.
- Manage employee welfare programs, ensuring that benefits meet employee needs and contribute to the overall employee experience.
6. Data Management and Reporting
- Use HR data analytics to make data-driven decisions, monitor key HR metrics, and report insights to the leadership team.
- Prepare regular HR reports, including turnover rates, recruitment effectiveness, training impact, and employee satisfaction scores.
Qualifications:
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field; an MBA or Master’s in HR is preferred.
- Experience: Minimum of 10 years of progressive HR experience, with at least 5 years in a senior HR leadership role within luxury hospitality.
- Skills: Strong leadership, communication, and interpersonal skills. Proficiency in HR systems, analytics, and data-driven decision-making.
- Attributes: Demonstrated integrity, discretion, and an empathetic approach. Ability to work effectively under pressure in a fast-paced environment.
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