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Service Delivery Lead

2 months ago

Bengaluru, India Intellect Design Arena Ltd Full time

About Intellect Design Arena Limited


Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai , is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge.


With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit


Job Role: Technical Service Delivery Manager Job Level: 3XX

We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.


KEY RESPONSIBILITIES


· Maintaining positive relationships with customers.

· Identifying customer needs and overseeing service delivery within the business context.

· Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

· Managing finances and budgets.

· Determining ways to reduce costs without sacrificing customer satisfaction.

· Assessing customer feedback and using your creativity to establish, improve, and refine services.

· Remaining organized and meeting deadlines.

· Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.


Requirements


· A bachelor's degree in a Computer Engineering / IT

· Proven Experience 12-15 Years in a leadership role within the Banking / Financial Industry is preferred

· Delivery Management of a Cards Platform is preferred

· Experience with programming languages, databases, and development frameworks

· Strong customer service, project management, and quality control skills.

· Knowledge of regulatory compliance requirements and security standards as applicable

· SLA / KPI and contractual metrics measurement and reporting

· Good resource planning skills.

· Excellent leadership and customer service skills.

· Strong teamwork skills and attention to detail.