Vouchagram -Senior Key Account Manager /Client Serving Manager

Position : Senior Key Account Manager / Senior Client serving Manager Experience : 6+Yrs Location -New Delhi (Vouchagram India Private Limited)- Onsite Remote for Bangalore and ChennaiB-11, Block B, 3rd Floor, Qutub Institutional Area, New Delhi -  Mode of Working : Work From Office, Remote Job Overview: We are seeking a results-driven Senior Key Account Manager to manage and expand our key enterprise and national accounts. The ideal candidate will be responsible for strengthening client relationships, driving revenue growth through cross-selling and up-selling, and ensuring seamless API integrations to enhance client experience. Key Responsibilities: Account Management & Growth: • Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships. • Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies. • Develop and execute account growth plans, aligning with clients' business objectives. Revenue Generation & Client Retention: • Achieve revenue targets by identifying and implementing new business opportunities within the existing client base. • Proactively address client concerns, ensuring high customer satisfaction and retention. • Negotiate and finalize contracts, pricing structures, and service agreements. Technical & API Integration: • Collaborate with internal technical teams to facilitate seamless API integrations for clients. • Understand API capabilities and guide clients on optimizing integrations for enhanced performance. • Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding. Strategic Coordination & Reporting: • Analyze client data, market trends, and competitive insights to drive strategic decision-making. • Prepare and present performance reports to internal stakeholders and clients. • Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery. Key Qualifications & Skills: • Experience: Minimum 6+ years in key account management, enterprise/national accounts, or client servicing roles. • Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred. • Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients. • Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution. • Stakeholder Management: Excellent communication, negotiation, and relationship management skills. • Analytical Thinking: Ability to derive insights from data to drive business decisions. Why Join Us? • Be part of a high-growth company in the Digital Rewards) industry. • Opportunity to manage top enterprise clients and drive impactful business growth. • Work in a collaborative environment with a strong focus on innovation and customer success. About Us: Vouchagram India Pvt. Ltd., operating under the brand name GyFTR , is India's largest digital rewards backend solutions  company with an annual turnover of INR 3000 Crores . As a market leader  in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands  like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients  across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share  and 150% year-on-year growth , we continue to redefine digital gifting solutions. Vouchagram India Pvt. Ltd., operating under the brand name GyFTR , is India's largest digital rewards backend solutions  company with an annual turnover of INR 3000 Crores . As a market leader  in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands  like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients  across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share  and 150% year-on-year growth , we continue to redefine digital gifting solutions.