Vouchagram - Executive Vice President

Job Title: Executive Vice President – Client Servicing

About Vouchagram India Private Limited (Known as GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Over the past 12 years, we have redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI sectors.

We are one of the largest networks of rewards, with 250+ partner brand associations, 300+ clients, and a strong presence in India's top 15 banks, driving rewards disbursements worth INR 3500 Crores annually. Our proprietary technology ensures that a digital voucher is sent every 2 seconds With our expertise in white-label rewards solutions and API integrations, we are transforming the way alternate digital currencies such as e-vouchers and loyalty points are consumed. Our vibrant, start-up-like culture fosters innovation, collaboration, and employee satisfaction, making GyFTR one of the most engaging workplaces.

Job Summary:
We are seeking a highly experienced and dynamic leader to oversee our client servicing functions in the digital rewards and loyalty space. The Executive Vice President – Client Servicing will be responsible for managing and expanding relationships with India's top banking institutions, along with key retail clients, e-commerce platforms, payment gateways, and corporate clients. The role requires expertise in business development, strategic client management, banking alliances, and seamless service execution across digital rewards, corporate gifting, loyalty programs, and white-label solutions.

Key Responsibilities:

• Strategic Business Growth: Spearhead business development initiatives by acquiring new banking clients and maximizing revenue from existing accounts.
• Banking Alliances & Relationship Management: Establish and strengthen partnerships with top banking clients, serving as their primary liaison and ensuring tailored solutions that align with their business objectives.
• Executive Negotiations: Lead high-stakes negotiations with partner banks' finance teams, finalizing agreements that drive long-term value.
• Technology & API Integration: Oversee the technical aspects of client projects, ensuring seamless API integrations and solution deployment in collaboration with internal tech teams.
• Client Account Leadership: Balance business development (50%) with ongoing client servicing (50%), ensuring high client satisfaction and engagement.
• High-Impact Client Engagement: Conduct regular executive-level meetings with banking clients and other key stakeholders to maintain strong business relationships and explore growth opportunities.
• Financial Planning & Commercial Strategy: Understand and optimize financial models, pricing strategies, and banking agreements to drive revenue and profitability.
• Operational Excellence & Execution: Monitor and streamline client servicing operations, ensuring all projects are delivered efficiently and with high-quality standards.
• Data-Driven Decision Making: Maintain and track client data, engagement metrics, and performance indicators to enhance client retention and revenue growth.
• Team Leadership & Development: Mentor and lead a high-performing client servicing team, fostering collaboration across business development, operations, and technical units.

Required Skills & Experience:

• Proven Leadership in Client Servicing & Banking: 15+ years of experience in client servicing, business development, and strategic banking relationships.
• Extensive Business Development Expertise: Demonstrated success in acquiring and managing top-tier banking clients and driving exponential business growth.
• Executive-Level Stakeholder Management: Comfort in leading negotiations and discussions with senior banking executives, retail heads, and corporate leaders.
• In-Depth Knowledge of API Integrations: Strong understanding of API-driven financial solutions and the ability to manage technical collaborations between banks and internal teams.
• Commercial & Financial Acumen: Expertise in structuring and negotiating large-scale agreements, understanding banking financial models, and optimizing business profitability.
• Large Account Management Experience: Proven track record of managing and growing accounts valued at INR 100 crore+.
• Exceptional Communication & Presentation Skills: Ability to articulate business strategies, negotiate deals, and engage stakeholders effectively.
• Strategic Thinking & Problem-Solving: Ability to drive long-term vision, develop innovative client solutions, and mitigate challenges proactively.
• Team Leadership & Mentorship: Strong experience in building and managing high-performing teams, fostering talent development, and driving organizational success.

This role is ideal for a visionary leader with a strong background in client relationship management, business development, and banking partnerships. As the Executive Vice President – Client Servicing, you will play a pivotal role in expanding GyFTR's influence in the digital rewards ecosystem and driving the company's next phase of growth.