Certified Nice CXone Solutions Engineer

About Client: Hiring for One of Our Multinational CorporationsJob Title : NICE CXone EngineerQualification : Any Graduate or AboveRelevant Experience : 5 to 8 YearsMust Have Skills :NICE CXone and StudioCXone APIsGood To Have Skills :ACD, IVR, routing and integrationsRoles and Responsibilities :Studio Expertise:Design and implement advanced call flows using...

Roles and ResponsibilitiesDesign, develop, test, deploy, and maintain IVR solutions using Nice CXone platform.Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows.Implement ACD (Automatic Call Distribution) systems for efficient call routing and management.Troubleshoot issues related to IVR...

Key Skills:NICE CXone (ACD, IVR, Studio, WEM, QM)NICE Studio scripting & call flow designNLU integration (Dialogflow, Lex, LUIS)Telephony protocols (SIP, VoIP, WebRTC)Good to Have:Experience with omnichannel contact center solutionsFamiliarity with Co-Pilot and Autopilot featuresExposure to cloud platforms (AWS, Azure)Knowledge of customer sentiment...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

NICE CXone Certified Implementation Project ManagerRemote ContractLead end-to-end CXone projects, apply Agile/Waterfall, manage stakeholders, budgets & risks.PMP preferred.SaaS/Contact Center exp. required.Japan timings

Job Description Key Responsibilities: - A day in the life of an Infoscion - As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment - You will explore the alternatives to the...

Job Description Job description - As theNICE CXone Contact Center Technical Lead,you will be responsible for leading the technical delivery of NICE CXone contact center product as the primary point of contact and accountable for keeping trackof features and capabilities. The individual in this role will be able to showcase their exceptional technical and...

Nice CXone Developer• Primary skills: Technology->Nice CXone Developer, Technology->Communication->IVR,CCT, Technology->Functional Testing->IVR Testing, Technology->Infrastructure-Contact Center->IVR Concepts • Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring...

Job DescriptionJob description- As theNICE CXone Contact Center Technical Lead,you will be responsible for leading the technical delivery of NICE CXone contact center product as the primary point of contact and accountable for keeping trackof features and capabilities. The individual in this role will be able to showcase their exceptional technical and...

Job Description Inviting applications for the role of Consultant, Nice InContact In this role, you will be responsible for supporting existing business unit accounts on CXOne and work with new implementations. This involves maintaining and monitoring current system, design and support several call flows for multiple clients, support business needs to...