NICE CX-ONE Project Manager

Company Overview :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple...

Company Overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple...

Company Overview :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and...

Position : Senior Technical Project ManagerLocation : BangaloreExperience : 8+ yearsCompany OverviewKapture Cx is a leading Enterprise-grade, SaaS-based Customer Support Automation platform that provides businesses with an all-in-one customer service solution. Designed to be more than just a help desk, our cloud CRM is engineered to meet the dynamic needs...

About Company:We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer servicesoftware. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to...

Job Title:Senior CX Solutions SpecialistLocation:AnyExperience Required:8+ YearsRelevant Exp Required:7+ YearsAvailability:Immediate joiners preferredPreferred Background:Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX...

Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...

Key ResponsibilitiesDesign, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.Collaborate with CX, product, and marketing teams to identify friction points and opportunities in...

Key ResponsibilitiesDefine and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.Design structured learning journeys and certification paths for various user...

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...