NICE CXone Engineer

Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by...

NICE - CXonePrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary):The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing,...

Job Description Day to day development of call flows using Nice CXOne - JAVA. - SQL DB - Cyara automated testing tool - Nuance Mix Design skill set - Visio Tool expertise - Splunk CICD knowledge and Agile Methodology - Software development includes new projects, maintenance, small changes and diagnostics of operational defects delivered in sprints. - Created...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

SUMMARY Title: Contact Center AdministratorDepartment: IT Support ServicesGrade:Status: Effective Date: Section 1: Position SummaryThe Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment...

Job Description Title: Contact Center Administrator Department: IT Support Services Grade Status: Effective Date Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center...

Roles and ResponsibilitiesDesign, develop, test, and deploy customer service solutions using CXone platform.Collaborate with cross-functional teams to identify business requirements and design technical solutions.Develop custom integrations between CXone and other systems using APIs or other integration tools.Conduct performance testing and troubleshooting...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

Job Description - Primary skills: Technology->Nice CXone Developer, Technology->Communication->IVR,CCT, Technology->Functional Testing->IVR Testing, Technology->Infrastructure-Contact Center->IVR Concepts A day in the life of an Infoscion - As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different...

Job Description Position Title Technical Architect NICE GCA C4 Practice Location NICE Hyderabad Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to...