Nice CXone Developer

24 hours ago

Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etcand build POCsYou will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirementsYou will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternativesYou will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customersIf you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for youTechnical Requirements:Primary skills Technology Nice CXone Developer Technology Communication IVR CCT Technology Functional Testing IVR Testing Technology Infrastructure Contact Center IVR ConceptsAdditional Responsibilities:Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant dataAwareness of latest technologies and trendsLogical thinking and problem solving skills along with an ability to collaborateAbility to assess the current processes identify improvement areas and suggest the technology solutionsOne or two industry domain knowledgePreferred Skills:Technology->Communication->IVR/CCT->Genesys,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->IVR Concepts

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