Senior Business Analyst + CRM or CxOne or Verint

1 week ago

Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Summary
As a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

  • Play a critical part in ensuring Gainwell is meeting our business objectives in important areas.
  • 10+ years of experience working as a business analyst or 'requirements translator' between technical and non-technical personnel, with 3 or more years of relevant areas either "CRM" or "CxOne" or "Verint"
  • Experience in US healthcare is mandatory.
  • Requirements Gathering & Documentation (Leading Requirements Gathering Sessions and Eliciting Requirements), Process Mapping, Experience in Conversational Design & Bot Deployments, English Fluency, Communication Skills, Test Case Development, Prompt Engineering.
  • Help coordinate a business analyst team's duties and activities on IT projects and nurture newer team members by providing guidance and support
  • Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
  • Work with the stakeholders to develop business specs at the start of a technical project
  • Analyze, plan, design, document or make recommendations to improve business processes to support client's technology goals
  • Help verify that all requirements have been met by approving and validating test results
  • Strong SQL knowledge. Ability to write complex queries.
  • Ability to create detailed and thorough design documents and test plans/execution for medium to large initiatives.
  • Strong analytical and business process re-engineering skills

What You Should Expect In This Role

  • Opportunities to travel through your work (0-10%)

  • Senior Business Analyst CRM or CxOne or Verint Job Details

    5 days ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Senior Business Analyst CRM or CxOne or Verint Date: Sep 12, 2025 Location: Bangalore, KA, IN, 560100 Req ID: 32801 Work Mode: Remote IndiaSummary As a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a...

  • Business Analyst CRM or CxOne or Verint Job Details

    2 days ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Job Description Business Analyst CRM or CxOne or Verint Date: Oct 26, 2025Location: Bangalore, KA, IN, 560100Req ID: 32801Work Mode: Remote IndiaSummary As a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most...

  • Business Analyst + CRM or CxOne or Verint

    1 day ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    SummaryAs a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest...

  • Business Analyst with CRM

    5 days ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    SummaryAs as a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest...

  • Certified Nice CXone Solutions Engineer

    7 days ago

    Bengaluru, Karnataka, India Prudentica Consulting Llp Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and ResponsibilitiesDesign, develop, test, deploy, and maintain IVR solutions using Nice CXone platform.Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows.Implement ACD (Automatic Call Distribution) systems for efficient call routing and management.Troubleshoot issues related to IVR...

  • Specialist – Machine Learning and AI

    2 days ago

    Bengaluru, Karnataka, India Verint Germany, Austria, and Switzerland Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    VERINT is a global leader in Actionable Intelligence solutions. The company provides software and services that enable organizations to capture, analyze, and act on large volumes of complex data in real-time. VERINT's solutions are designed to help businesses enhance customer engagement, improve operational efficiency, and mitigate risk. VERINT's portfolio...

  • CRM Functional/Business Analyst

    7 days ago

    Bengaluru, Karnataka, India ARROW ELECTRONICS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Position: CRM Functional/Business Analyst: What you'll be doing: ERP Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems,...

  • Nice CXone Developer

    10 minutes ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

  • Verint Engineer

    1 day ago

    Bengaluru, Karnataka, India Servion Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Essential Functions:• Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations • Consultative ability to extract business requirements from clients • Possess a strong command of WFO technologies, server components, desktop applications and telephony...

  • Architect - IT Technology

    2 weeks ago

    Bengaluru, Karnataka, India Verint Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionOverview of Job Function:The Senior Architect role is a pivotal position that involves designing, developing and overseeing the implementation of AI based solution that solves complex business problem and process. He/She will work closely with multiple teams within and outside org to conceptualize, prototype, test and release. The ideal...