Technical Architect NICE

Job Description

Position Title

Technical Architect NICE

GCA C4

Practice

Location

NICE

Hyderabad

Position Purpose

As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform

solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will

need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team

members and client. You will also drive the innovation and growth of the NICE practice, by identifying new

opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

Job Responsibility

1. Experience of architecting, designing NICE platforms solutions and lead teams

2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.

3. Able to take over technical delivery ownership for project work happening from India:

a. Lead work scope understanding and detailing with onshore or client teams.

b. Estimate and plan work for India team to deliver.

c. Review delivered work for requisite quality.

d. Code and test projects.

e. Attend meetings and training as required.

f. Work with system analysis and project management for the successful completion of a project.

4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and

drafting of proposals and contracts

5. Driving training & development and knowledge sharing aspects

6. Actively participate on India team growth for additional team size and new technical skills.

7. Will be jointly responsible for operational metrics for India team.

8. Hands-on Technical skills on:

i.

ii.

iii.

Contact Center as a Service (CCaaS) software management and domain experience.

NICE CXone and CXone Studio Experience

Work as a member of the TTEC Digital project team to enhance and improve software written in one or

more of the following languages: CXone Studio, C#, ASP.NET

iv.

Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Competencies

Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented,

resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.

Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base;

maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for

challenging and sensitive assignments.

¢

¢

Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly

manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address

more demanding situations, both from a technical and customer service perspective.

Technical: Ability to understand all technical components and deliver on technical solutions

TTEC Digital India

Education, Experience and Certification

1. Bachelors degree in computer science, IT, or engineering preferred.

2. Overall 10+ yrs experience in customer experience software space

3. 3 years or more experience in NICE CXone and UC environments.

4. 6 or more years of software development, to include design, custom and common coding (JavaScript,

Python, Java, C++), and testing of real time systems.

5. Experience with enterprise level CCaaS architecture for complex business needs.

6. Network infrastructure experience.

7. Team Player

8. Desire to work in a fast-paced environment.

Organizational Description

At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers.

Together, we help our clients develop strategic customer experience design, integrate powerful data, and

orchestrate industry-leading technology.

We coach our clients to ensure their employees feel valued, happy, and rested - because delivering amazing

customer experiences is ultimately an employee-first process. The same is true here, it is the people across our

TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences.

We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership

prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have

been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes.

TTEC Digital India