
Certified Nice CXone Solutions Engineer
5 days ago
Roles and Responsibilities
- Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform.
- Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows.
- Implement ACD (Automatic Call Distribution) systems for efficient call routing and management.
- Troubleshoot issues related to IVR development, testing, deployment, and maintenance.
- Ensure compliance with industry standards and best practices in contact center technology operations.
Desired Candidate Profile
- 5-10 years of experience in IVR development using Nice CXone platform.
- Bachelor's degree in Any Specialization (B.Tech/B.E.).
- Strong understanding of contact center technology operations and customer service principles.
- Proficiency in programming languages such as Python or JavaScript; knowledge of SQL database management systems.
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