Certified Nice CXone Solutions Engineer

7 days ago

Bengaluru, Karnataka, India Prudentica Consulting Llp Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities

  • Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform.
  • Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows.
  • Implement ACD (Automatic Call Distribution) systems for efficient call routing and management.
  • Troubleshoot issues related to IVR development, testing, deployment, and maintenance.
  • Ensure compliance with industry standards and best practices in contact center technology operations.

Desired Candidate Profile

  • 5-10 years of experience in IVR development using Nice CXone platform.
  • Bachelor's degree in Any Specialization (B.Tech/B.E.).
  • Strong understanding of contact center technology operations and customer service principles.
  • Proficiency in programming languages such as Python or JavaScript; knowledge of SQL database management systems.

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