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Customer Service Representative

2 months ago

Lucknow, India Anarus Full time

Company Description

Anarus is a fast-growing SaaS software company in B2B eCommerce space headquartered in the United States. Our customers are manufacturers and distributors around the country. Our Cloud based product data exchange network facilitate secure rich product data sharing between manufacturers and distributors to run ecommerce. We also provide eCommerce, product promotions and mobile apps to our customers. For more information visit our website,

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries and resolving issues via phone, email, or chat. They will also maintain customer records and coordinate with other departments to ensure prompt resolution of customer issues.

Qualifications

  • Experience in a customer service or support role, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills in ENGLISH
  • Ability to multitask, prioritize, and manage time effectively
  • Strong problem-solving and analytical skills
  • Proficiency with basic computer applications, such as email, web browsers, and common office programs
  • Familiarity with customer service software, such as Zendesk or Freshdesk, is a plus
  • Bachelor's degree or equivalent work experience