Customer Success Manager

In this role , you will have the opportunity to: Drive growth within our existing contracted accounts by understanding their business needs and providing them with solutions helping them succeed. This will include planning and executing strategic plans within the accounts. Enable successful roll-out of solutions to customers, including sharing and developing relevant training, on-boarding and knowledge transfer activities, including provision of information, digital assets, support portal etc. Maintain a high level of communicating with customers about their usage trends, sentiment, and mining opportunities for deeper engagement Identify opportunities for customers to act as Seequent advocates (eg. testimonials, case studies); Collaborate closely with the wider Seequent team and explore and close new opportunities for the customer to consume our products. Coordinate resources across the Seequent organisation as needed, to support customers’ needs. Be competent with usage and usability of our core solutions for your accounts Positively contributing to the region user and revenue growth expectations Assist with the development of new opportunities in your accounts, from new users within existing departments to new teams and new departments. Receiving positive feedback from our user base and building a reputation as being responsive, professional, knowledgeable and accountable To be successful in this role, you should have: Educated to degree level, preferred but not essential. Experience within the Civil or Environment businesses will be well regarded. 5+ years in a Technical, Pre-Sales or Account Management, or similar role Experience working with geotechnical solutions a bonus Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred Experience working with complex technology customers. A high level of accuracy and attention to detail is required. Excellent communication and interpersonal skills across digital channels and face-to-face on occasion Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Empathetic, positive attitude with a desire to help our customers reach their goals Results-driven mentality, with a bias for speed and action; #LI-DM1 Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team Benefits of being a Seequenteer and why you’ll love being on our team.  We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now For more information about everything Seequent, please visit Seequent.com.