Product Support Engineer

4 weeks ago

gurugram, India TEOCO Full time

DUTIES & RESPONSIBILITIES

This person will be responsible for the day to day product support of TEOCO Planning Tools installed at global customer base. This includes day to day troubleshooting, monitoring, and assisting with product support queries to customer on ASSET Radio Planning product suite.

Product Support on TEOCO RAN ASSET Product Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Solve 1st line support queries reported by customers in support ticketing system Log and administer trouble tickets in the TEOCO support portal as needed Have a good understanding and ability to support the features available in the ASSET Backhaul and other platforms like ASSET, Asset Design, Array wizard. Have a good understanding of ASSET XML Analysing and logging of bugs and new enhancements in JIRA Good knowledge of Asset Backhaul and the other platforms as well. Proficient in Troubleshooting, Software/Hardware and Networking problem solving

EXPERIENCE & QUALIFICATION

Degree in Electronics and Communication or Telecommunications engineering Minimum 1 years’ experience in supporting Telecom’s Transmission Planning or Planning Software. Should be a person who can think out of the box and have excellent troubleshooting skills Exposure to Transmission Planning. Good Understanding of SDH, MW, SONET and DWM. Exposure to Transmission Planning Tools like Connect, Backhaul, Path-loss and Eclipse Good understanding of GSM, UMTS, LTE and NR technologies is a plus. Great customer support and customer handling skills SQL and PL/SQL knowledge but not mandatory Software/Hardware and Networking problem solving experience

  • Production Support Engineer

    4 weeks ago

    gurugram, India DealShare Full time

    Position : Production Support Engineer Experience : 2 Years Location : Gurgaon Job Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities: Provide technical support to ensure the smooth operation of systems....

  • Production Support Engineer

    4 weeks ago

    Gurugram, India DealShare Full time

    Position : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...

  • Production Support Engineer

    4 weeks ago

    Gurugram, India DealShare Full time

    Position : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...

  • Product Support Engineer

    2 weeks ago

    Gurugram, India MakeMyTrip Full time

    About the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...

  • Product Support Engineer

    2 weeks ago

    Gurugram, India MakeMyTrip Full time

    About the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...

  • Product Support Engineer

    2 weeks ago

    gurugram, India MakeMyTrip Full time

    About the Opportunity: Role: Product Support Engineer Level: Senior Executive/ Assistant Manager Location: Gurgaon Reporting to: Senior Manager - Product Management About the function: MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s...

  • Production Support Engineer

    2 weeks ago

    Gurugram, India DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Product Support Engineer

    4 weeks ago

    Gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES This person will be responsible for the day to day product support of TEOCO Planning Tools installed at global customer base. This includes day to day troubleshooting, monitoring, and assisting with product support queries to customer on ASSET Radio Planning product suite. Product Support on TEOCO RAN ASSET Product Escalate...

  • Production Support Engineer

    2 weeks ago

    Gurgaon/Gurugram, IN DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Production Support Engineer

    2 weeks ago

    Gurgaon/Gurugram, India DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Product Support Engineer

    4 weeks ago

    Gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis). Providing support on-site or off-site in three main areas: InstallationUpgradeTroubleshooting Provide product support services around TEOCO tool suite (for e.g. Asset Radio,...

  • Product Support Engineer

    4 weeks ago

    gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis). Providing support on-site or off-site in three main areas: InstallationUpgradeTroubleshooting Provide product support services around TEOCO tool suite (for e.g. Asset Radio,...

  • Support Engineer

    3 weeks ago

    Gurugram, India Ericsson Full time

    Description Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart,...

  • Support Engineer

    5 days ago

    Gurugram, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Greetings from @Teamware Solutions. . ! ! Hope you doing well!! Join our family Here we are Support Engineer!!Job Position: Support Engineer Job Location: GurgaonJob Description:Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven...

  • Support Engineer

    5 days ago

    Gurugram, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Greetings from @Teamware Solutions. . ! ! Hope you doing well!! Join our family Here we are Support Engineer!!Job Position: Support Engineer Job Location: GurgaonJob Description:Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven...

  • Support Engineer

    5 days ago

    Gurugram, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Greetings from @Teamware Solutions. . ! ! Hope you doing well!! Join our family Here we are Support Engineer!! Job Position: Support Engineer Job Location: Gurgaon Job Description: Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers...

  • Scaletrix.ai - Product Support Engineer - SaaS Domain

    2 weeks ago

    Gurgaon/Gurugram, India Scaletrix Full time

    About Us : Scaletrix AI is a Data Analytics and AI services provider with 15 years of shining experience in the sector. A team of alumni leads it from McKinsey, BCG, ZS, Genpact, Citi, IIT, ISB, FMS, and CMU. Scaletrix AI has helped various companies develop end-to-end solutions by bringing data engineering and data sciences together. Additionally, the...

  • Production Support Analyst

    2 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

  • Senior L2 Product Support Engineer

    1 week ago

    Gurugram, India Criteo Full time

    What You'll Do:The Level-2 Support team plays a crucial role in resolving inquiries escalated from Level-1 support. By providing specialized expertise, troubleshooting skills, and adopting a knowledge-centered service model, this team ensures efficient issue resolution and enhances overall customer satisfaction.Inquiry Resolution Lead the resolution of...

  • Senior L2 Product Support Engineer

    7 days ago

    gurugram, India Criteo Full time

    What You'll Do: The Level-2 Support team plays a crucial role in resolving inquiries escalated from Level-1 support. By providing specialized expertise, troubleshooting skills, and adopting a knowledge-centered service model, this team ensures efficient issue resolution and enhances overall customer satisfaction. Inquiry Resolution Lead the resolution of...