Production Support Analyst

2 weeks ago

Gurugram, India NatWest Digital X Full time

Join us as a Production Analyst

  • This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
  • We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
  • Hone your existing analytical skills and advance your career in this exciting, fast paced role
  • We're offering this role at associate vice president roleWhat you'll do

    As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

    It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

    Your role will also involve:

    • Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
    • Regularly attending the feature teams’ refinement and planning sessions
    • Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
    • Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous deliveryThe skills you'll need

      We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

      We’re also looking for:

      • Experience of Hadoop/Big Data
      • Experience of Tableau, Informatica (decode logic, debugging skills, mappings under Workflows, table, data source, router)
      • Experience of Axiom, Oracle, SQL Server, Unix, Job scheduling tool AutoSys
      • Good collaboration and stakeholder management skills
      • Ability to do deep level analysis to fix production issues/handle high priority production issues
      • Hands on experience in Incident management, Change management, Problem management

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