System Support Analyst – IT Infrastructure
4 weeks ago
Job Details
We are seeking a highly skilled System Support Analyst to join our team. As a System Support Analyst, you will be responsible for installing, configuring, and maintaining operating systems, application software, and system management tools. Additionally, you will provide technical support to users, participate in the design of information and operational support systems, and serve as a liaison with OEM for problem resolution.
Responsibilities
Install, configure, and maintain operating systems, application software, and system management tools. Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Participate in the design of information and operational support systems. Liaise with OEM for problem resolution.Requirements
Proven working experience in installing, configuring, and troubleshooting Windows-based environments. Basic knowledge of Server operating systems and Active Directory. Experience with monitoring systems and familiar with Helpdesk portal. Networking knowledge (OSI network layers, TCP/IP). Good knowledge of encryption technology (e.g., BitLocker). Hands-on experience with Windows environments and Microsoft systems administration. Knowledge of network security practices and anti-malware programs. Good verbal and written communication skills, including the ability to prepare technical documentation.Experience: Minimum 4-5 years of relevant experience required.
Education: Computer Science graduate or equivalent.
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