IT Support Analyst

2 months ago

gurugram, India Comaea Consulting Full time

ComaeaConsulting has been retained exclusively for a new opportunity witha MNC in the shippingindustry.

ITSupport Analyst (Based inGurgaon)

ORGANIZATION: Reportingto the IT Manager inIndiayouwill be part of the core IT team which will be responsible toaddress the IT service requests challenges and systemrelated issuesof the employees in Delhi India and global offices in theregion.

YOURRESPONSIBILITIES:

  • Manageall communication between the IT team internal customers andstakeholders to provide issue resolution in a timelymanner.
  • Ensurethat all service requests and incident reports are received loggedmanaged and resolvedefficiently.
  • Identifyrepetitive bugs issues incidents and proactively come up withpreventivemeasures.
  • TimelyMIS and reporting of all service request tickets status escalationandfeedback.
  • Keeptrack of the health of IT assets in the company and recommendrenewal upgrades new procurement anddisposal.
  • Workwith members in the IT team to exchange latest industry bestpractices and knowledge to provide quick and effective resolutiontocustomers.

Requirements
  • Abachelor s degree in Computer Science or related ITfield.
  • Morethan 5 years experience in IT operations and infrastructure supportfor Desktop and Laptop on different operating systems (Windows andMac).
  • Minimum3 years experience in successfully managing service desks incidentsand IT assets in a fastpaced workenvironment.
  • Youhave good experience and working knowledge in the followingtechnologies:
  • Microsoft365 administration specifically with Teams Outlook SharePoint andExchange.
  • Meraki/CISCOor similarfirewalls.
  • ITAsset management tools like Desktop Central orsimilar.
  • Audioand video conferencing troubleshooting andsupport.

Benefits
  • Acompetitive remuneration package withbenefits.
  • Opportunitiesto grow your career withing theorganization.
  • Workwith a global leader in the shippingindustry.

RECRUITMENTPROCESS: Pleaseapply with an updatedresume.Allapplications will be treated as strictly confidential. Our teamwill review your application and a consultant will get in touchwith youaccordingly.

ComaeaConsulting


EALicence No:15C7642


IT Support, Incident Management, IT Operations

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