Application Support Analyst

4 weeks ago

Gurugram, India apexanalytix Full time

Shift Timings – 5:30 PM to 2:30 AM (IST)

A snapshot of what you would do:

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.

Specific Responsibilities:

  • Manage and resolve technical support tickets.
  • Partner with Product Manager and R&D teams to prioritize support tickets.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for our client software implementations.
  • Manage software upgrades on scheduled date.
  • Serve as a primary contact for our client’s IT department.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
  • Work with Help Desk personnel to resolve client installation issues.
  • The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

Required Skills:

  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
  • Knowledge of FTP, secure FTP, and PGP.
  • Knowledge of using Command Prompt and its commands.

Required Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
  • Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
  • Customer-facing experience with large customers preferred
  • 1-2 years of experience in SQL

  • Application Support Analyst

    2 months ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 months ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 weeks ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 weeks ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 months ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 weeks ago

    Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 weeks ago

    Gurugram, India apexanalytix Full time

    Shift Timings – 5:30 PM to 2:30 AM (IST) A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and...

  • India Analyst II, Application Support

    18 hours ago

    gurugram, India Waste Management Full time

    I. Job SummaryThis intermediate level position is part of a team responsible for the configuration and support of software applications (. ERP Oracle Cloud, Blackline, OneStream, through strong business partnership, quality insights and exceptional customer service. As part of the Finance Support team, this role provides basic technical and analytical...

  • IT Applications Analyst

    1 week ago

    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • IT Applications Analyst

    6 days ago

    gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Production Support Analyst

    2 months ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

  • System Support Analyst – IT Infrastructure

    1 month ago

    gurugram, India Milliman Full time

    Job Details We are seeking a highly skilled System Support Analyst to join our team. As a System Support Analyst, you will be responsible for installing, configuring, and maintaining operating systems, application software, and system management tools. Additionally, you will provide technical support to users, participate in the design of...

  • System Support Analyst – IT Infrastructure

    2 months ago

    Gurugram, India Milliman Full time

    Job Details We are seeking a highly skilled System Support Analyst to join our team. As a System Support Analyst, you will be responsible for installing, configuring, and maintaining operating systems, application software, and system management tools. Additionally, you will provide technical support to users, participate in the design of information...

  • System Support Analyst – IT Infrastructure

    2 weeks ago

    Gurugram, India Milliman Full time

    Job Details We are seeking a highly skilled System Support Analyst to join our team. As a System Support Analyst, you will be responsible for installing, configuring, and maintaining operating systems, application software, and system management tools. Additionally, you will provide technical support to users, participate in the design of information...

  • Application Support

    4 weeks ago

    gurugram, India Virtusa Full time

    Application Support - CREQ189028 Description Application SupportMSc / BE / BTech / MCA or equivalent degree from a reputable university3 - 6 years or above of relevant industry experience developing or supporting IT applications.Unix and Windows platforms experience.Hands-on experience supporting applications that use the following technologies: Oracle...

  • Application Support

    4 weeks ago

    Gurugram, India Virtusa Full time

    Application Support - CREQ189028 Description Application Support MSc / BE / BTech / MCA or equivalent degree from a reputable university 3 - 6 years or above of relevant industry experience developing or supporting IT applications. Unix and Windows platforms experience. Hands-on experience supporting applications that use the following technologies: Oracle...

  • Application Support

    2 weeks ago

    Gurugram, India Virtusa Full time

    Application Support - CREQ189028 Description Application Support MSc / BE / BTech / MCA or equivalent degree from a reputable university 3 - 6 years or above of relevant industry experience developing or supporting IT applications. Unix and Windows platforms experience. Hands-on experience supporting applications that use the following technologies: Oracle...

  • Application Support

    2 weeks ago

    gurugram, India Virtusa Full time

    Application Support - CREQ189028 Description Application SupportMSc / BE / BTech / MCA or equivalent degree from a reputable university3 - 6 years or above of relevant industry experience developing or supporting IT applications.Unix and Windows platforms experience.Hands-on experience supporting applications that use the following technologies: Oracle...

  • Consultant – IT Support Analyst

    1 month ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Consultant – IT Support Analyst

    2 months ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...