Product Support Engineer

2 weeks ago

Gurugram, India MakeMyTrip Full time

About the Opportunity:

Role: Product Support Engineer

Level: Senior Executive/ Assistant Manager

Location: Gurgaon

Reporting to: Senior Manager - Product Management


About the function:

MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have on-boarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byju’s and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.


About the role:

This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding & activation process for clients.



What you'll be doing:

  • Work with key accounts team to understand organizations onboarding needs
  • Propose solutions for organization's need for automating their travel flows
  • Investigate & address issues related to organization workflows / automation
  • Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
  • Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
  • Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.


Qualification & Experience:

  • Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
  • Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
  • A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.


Key success factors for the role:

  • Effective communication and articulation skills
  • Ability to manage multiple tasks
  • Quick learner and highly action oriented
  • Strategic thinking
  • Highly analytical and strong problem-solving skills

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