Product Support Engineer

3 weeks ago

gurugram, India MakeMyTrip Full time

About the Opportunity:

Role: Product Support Engineer

Level: Senior Executive/ Assistant Manager

Location: Gurgaon

Reporting to: Senior Manager - Product Management


About the function:

MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have on-boarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byju’s and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.


About the role:

This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding & activation process for clients.



What you'll be doing:

  • Work with key accounts team to understand organizations onboarding needs
  • Propose solutions for organization's need for automating their travel flows
  • Investigate & address issues related to organization workflows / automation
  • Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
  • Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
  • Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.


Qualification & Experience:

  • Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
  • Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
  • A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.


Key success factors for the role:

  • Effective communication and articulation skills
  • Ability to manage multiple tasks
  • Quick learner and highly action oriented
  • Strategic thinking
  • Highly analytical and strong problem-solving skills

  • Production Support Engineer

    1 month ago

    Gurugram, India DealShare Full time

    Position : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...

  • Production Support Engineer

    1 month ago

    gurugram, India DealShare Full time

    Position : Production Support Engineer Experience : 2 Years Location : Gurgaon Job Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities: Provide technical support to ensure the smooth operation of systems....

  • Production Support Engineer

    1 month ago

    Gurugram, India DealShare Full time

    Position : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...

  • Product Support Engineer

    3 weeks ago

    Gurugram, India MakeMyTrip Full time

    About the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...

  • Product Support Engineer

    3 weeks ago

    Gurugram, India MakeMyTrip Full time

    About the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...

  • Production Support Engineer

    3 weeks ago

    Gurugram, India DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Product Support Engineer

    1 month ago

    gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES This person will be responsible for the day to day product support of TEOCO Planning Tools installed at global customer base. This includes day to day troubleshooting, monitoring, and assisting with product support queries to customer on ASSET Radio Planning product suite. Product Support on TEOCO RAN ASSET Product ...

  • Product Support Engineer

    1 month ago

    Gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES This person will be responsible for the day to day product support of TEOCO Planning Tools installed at global customer base. This includes day to day troubleshooting, monitoring, and assisting with product support queries to customer on ASSET Radio Planning product suite. Product Support on TEOCO RAN ASSET Product Escalate...

  • Production Support Engineer

    3 weeks ago

    Gurgaon/Gurugram, India DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Production Support Engineer

    3 weeks ago

    Gurgaon/Gurugram, IN DealShare Full time

    About the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...

  • Product Support Engineer

    1 month ago

    gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis). Providing support on-site or off-site in three main areas: InstallationUpgradeTroubleshooting Provide product support services around TEOCO tool suite (for e.g. Asset Radio,...

  • Product Support Engineer

    1 month ago

    Gurugram, India TEOCO Full time

    DUTIES & RESPONSIBILITIES Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis). Providing support on-site or off-site in three main areas: InstallationUpgradeTroubleshooting Provide product support services around TEOCO tool suite (for e.g. Asset Radio,...

  • Senior Product Support Engineer

    9 hours ago

    Gurugram, India Criteo Full time

    What You'll Do:The Product Support team plays a crucial role in resolving inquiries escalated from Level-1 support. By providing specialized expertise, troubleshooting skills, and adopting a knowledge-centered service model, this team ensures efficient issue resolution and enhances overall customer satisfaction.Inquiry Resolution Lead the resolution of...

  • Product Support Engineer AMER

    2 days ago

    Gurugram, India Criteo Full time

    What You'll Do:The product Support team plays a crucial role in resolving inquiries escalated from Level-1 support. By providing specialized expertise, troubleshooting skills, and adopting a knowledge-centered service model, this team ensures efficient issue resolution and enhances overall customer satisfaction.Inquiry Resolution Address and resolve complex...

  • Production Support

    1 day ago

    Gurugram, India Nityo Infotech Full time

    24x7 , Disaster Recovery , English , HTML , ITIL , JIRA , Linux , Oracle , SQL , Windows , A , Ability , Action , Activities , Alerts , Ansible , Application , Application Support , Applications , Assignments , Autosys , Availability , Azure , BASIC , Backup , Business , CFT , CSS3 , Capability , Client , Client Facing , Compliance , Coordinate ,...

  • Support Engineer

    3 days ago

    gurugram, India Ericsson Full time

    Description Join our Team About this opportunityThe support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.You will be surrounded by people that are smart,...

  • Support Engineer

    4 weeks ago

    Gurugram, India Ericsson Full time

    Description Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart,...

  • Support Engineer

    1 week ago

    Gurugram, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Greetings from @Teamware Solutions. . ! ! Hope you doing well!! Join our family Here we are Support Engineer!!Job Position: Support Engineer Job Location: GurgaonJob Description:Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven...

  • Support Engineer

    1 week ago

    Gurugram, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Greetings from @Teamware Solutions. . ! ! Hope you doing well!! Join our family Here we are Support Engineer!! Job Position: Support Engineer Job Location: Gurgaon Job Description: Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers...

  • Production Support

    14 hours ago

    gurugram, India Nityo Infotech Full time

    24x7 , Disaster Recovery , English , HTML , ITIL , JIRA , Linux , Oracle , SQL , Windows , A , Ability , Action , Activities , Alerts , Ansible , Application , Application Support , Applications , Assignments , Autosys , Availability , Azure , BASIC , Backup , Business , CFT , CSS3 , Capability , Client , Client Facing , Compliance , Coordinate ,...