
Global Helpdesk Operations
2 days ago
Position: Global Helpdesk Support
Must-Have Skills:
- Exceptional communication skills with a clear, professional English accent, suitable for international project engagements
- Demonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system
- Solid background in technical support and issue resolution
- Strong troubleshooting abilities for both software and hardware-related concerns
- Proficiency in documenting and managing support tickets effectively
- Ability to assist end users with a wide range of technical issues
Qualifications & Requirements:
- At least 2-3 years of hands-on experience in helpdesk support
- Familiarity with G-Base software (Mainframe) and the PEGA system is highly desirable
- Business-level proficiency in English
- Working knowledge of MS Office applications, including Word, Excel, and Access
What We Offer:
- Opportunities to contribute to diverse domestic and international projects
- A dynamic environment that supports the development of both technical and interpersonal skills
- Access to professional certifications and continuous learning programs to support career growth
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