Helpdesk Executive

9 hours ago

Perambur Chennai Tamil Nadu, India SPR Constructions Pvt Ltd Full time

Facilities Management

Helpdesk software contains all the tools and features essential to support the safety, functionality, and sustainability of your infrastructure, building, and real estate. Other facilities management advantages of using an adequate FM solution are lease administration, lease management, project management, project planning, and accounting.
- Service Level Agreements (SLAs)

You can use a helpdesk software solution to manage your service-level agreements with vendors as well as clients/customers. These SLAs will help you define what services you can provide to a business or partner. Similarly, if you are the one hiring a vendor, an SLA will define the service standards a vendor must provide.
- Setting the KPIs

A helpdesk solution allows you to set certain key performance indicators (KPIs) to maintain performance and customer-centric facilities. This enables you to offer impeccable support activities and customer services. Some of the KPIs include issue resolution rates, first response times, customer-facing metrics, and customers’ satisfaction levels.
- Plan Maintenance Activities

You can use helpdesk software to set up or schedule regular system checks and any other preventative measures. The software automatically assigns each task to the relevant team and the team can inform when the job is complete.
- Self-Service

You can now reduce your helpdesk’s workload and improve user satisfaction by offering a self-service portal. This area is a place for employees to log in and add a request, check available resources, and get instant answers to various needs and questions.
- Reactive Maintenance

You get efficient at reactive maintenance i.e. repairing any equipment, service, or facility after it has already broken down. A customized FM solution will allow you to focus on restoring malfunctioning equipment into operating conditions with the lowest downtime possible.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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