Technical Support Manager

2 months ago

navi mumbai, India JiBe ERP Full time

Position - Technical Support Manager (QHSE)


Job Objective -

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper.


Job Responsibilities

  • Works collaboratively with Sales, Project Delivery Managers, Legal, and other cross functional groups as customer liaison on national accounts.
  • Must be able to professionally present results to the Management, communicate risks and challenges, and provide solutions across modules (QHSE).
  • Develop and provide customer specific training to internal partners prior to project start. Act as the subject matter expert (SME) concerning customer contract terms, processes, procedures and points of contact.
  • Develop and build relationships with the customer’s national teams to ensure proper contacts are available to promote work and resolve issues when required.
  • When required, facilitate resolution of issues and conflicts through collaboration with internal partners and the national customer.
  • Define complex issues in a structured approach to raise visibility to drive resolution.
  • Coordinate with Network Project Delivery, Sales, and Legal to drive consistency between all programs.
  • Coordinate with Network Design & Construction on national customer-driven and internally driven process improvement initiatives
  • Must be flexible, provide clear and consultative direction in high-pressure stress situations.


Qualifications and Skills

  • Minimum 10+ plus years QHSE experience including significant project management, business process & reporting experience
  • Demonstrated ability to expertly prioritize, organize and complete multiple complex projects/programs in a deadline-driven environment
  • Extensive experience in requirements gathering, scope drafting, resource organization, task prioritization, scheduling, and achieving objectives on schedule and within budget
  • Extensive knowledge of MS Excel (specifically, advanced formulas, pivot tables and charts), Power Point, Visio and Word
  • Working knowledge of Business Process Management and Project Management Tools
  • Strong project management skills with attention to detail
  • Strong interpersonal skills with a high level of integrity
  • Exceptional oral and written communication skills
  • Exceptional customer service skills
  • Ability to interface effectively with all levels of organization, including senior leaders
  • Ability to build strong cross-functional relationships
  • Results driven, takes initiative, nimble learner and self-aware
  • A positive attitude and desire to deliver exceptional results for our customers
  • Personal commitment to safety, integrity, and continual professional development

  • Technical Support Team Manager

    3 weeks ago

    Navi Mumbai, Maharashtra, India TaskUs Full time

    About the Role:TaskUs is a global leader in providing outsourced digital services and next-generation customer experience.We are seeking a highly skilled Technical Support Team Manager to join our team. As a Technical Support Team Manager, you will play a vital role in ensuring the seamless operation of our clients' IT systems by handling a team,...

  • Technical Support Specialist

    4 weeks ago

    Navi Mumbai, Maharashtra, India BirlaSoft Full time

    **Technical Support Role**At BirlaSoft, our Desktop Support role involves handling tickets that require onsite support. This includes:Responding to client requests for technical assistance.Identifying and resolving hardware and software issues.Installing and maintaining computer hardware and peripherals.Upgrading operating systems and software.Resolving...

  • Technical Support Specialist

    3 weeks ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    Job Summary:We are seeking a highly skilled Technical Support Engineer to join our team at NOV Inc. as a Technical Support Specialist. The successful candidate will provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Key Responsibilities:Provide technical support for the RTDMM project, ensuring...

  • Technical Support Specialist

    4 weeks ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at NOV Inc. as a Technical Support Engineer.About the Role:The successful candidate will provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Key Responsibilities:Provide technical support for the RTDMM...

  • Technical Support Specialist

    1 month ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    We are seeking a skilled Technical Support Specialist to provide technical support for our Real-Time Data Monitoring and Management (RTDMM) project. The ideal candidate will have a background in drilling data management and monitoring support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring...

  • Technical Support Specialist

    4 weeks ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    Job Overview:NOV Inc. is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong understanding of real-time data monitoring systems and a proven track record of providing exceptional technical support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable...

  • Technical Support Specialist

    3 weeks ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    We are seeking a skilled Technical Support Specialist to provide support for our Real-Time Data Monitoring and Management (RTDMM) project. The ideal candidate will have experience in drilling data management and monitoring support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and...

  • Technical Support Specialist

    3 weeks ago

    Navi Mumbai, Maharashtra, India Jio Full time

    Job SummaryJob Title: Technical Support SpecialistJob Description:Jio seeks a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for monitoring, operating, managing, troubleshooting, and restoring the service. You will engage in day-to-day high Severity Incident Resolution and perform Root Cause...

  • Technical Support Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India Equinox Full time

    About Us: Equinox is a dynamic and fast-paced company that values its customers. We are currently seeking an experienced Technical Support Specialist to join our team.Salary: $40,000 - $60,000 per annum, based on experience.Job Description:Key Responsibilities:Respond promptly and accurately to customer inquiries, providing solutions to their technical...

  • Technical Support Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India NOV Inc Full time

    Key Responsibilities:We are seeking a Technical Support Engineer to provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Troubleshooting and resolving issues related to real-time data monitoring systems is also a crucial part of this role.You will collaborate with project teams to optimize data...

  • Technical Support Specialist

    1 month ago

    Navi Mumbai, Maharashtra, India JSW One Platforms Ltd Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team at JSW One Platforms Ltd.In this role, you will be the first point of contact for production issues, ensuring the smooth operation of our systems and the highest level of service to our users.Key Responsibilities:User Support & Incident...

  • Technical Support Specialist

    1 day ago

    Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    About IDFC FIRST Bank">At IDFC FIRST Bank, we are dedicated to providing our customers with innovative and reliable banking solutions. We are seeking a skilled Technical Support Specialist to join our team.">Job Summary">The Technical Support Specialist will be responsible for providing technical assistance to our software applications. This includes...

  • Technical support team lead

    3 weeks ago

    Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide...

  • Technical Support Team Lead

    3 weeks ago

    navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...

  • Technical Support Specialist

    1 month ago

    Navi Mumbai, Maharashtra, India Inspiroz IT Services Pvt Ltd Full time

    Job DescriptionAs a Technical Support Specialist at Inspiroz IT Services Pvt Ltd, you will be responsible for providing exceptional customer support and technical services remotely. Your primary goal will be to troubleshoot and resolve technical issues efficiently, ensuring a seamless experience for our clients.Key Responsibilities:Install, configure, and...

  • Technical Support Specialist

    4 weeks ago

    Navi Mumbai, Maharashtra, India Equinox Agents Full time

    Job SummaryEquinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Communicate effectively with customers to resolve their technical issues.• Collaborate with other...

  • Technical Support Team Lead

    3 weeks ago

    navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...

  • Technical support team lead

    4 weeks ago

    Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...

  • Technical Support Specialist

    1 month ago

    Navi Mumbai, Maharashtra, India Inspiroz IT Services Pvt Ltd Full time

    Job DescriptionAt Inspiroz IT Services Pvt Ltd, we are seeking a highly skilled Technical Support Proficient to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Install, configure, troubleshoot, and resolve technical issues properlyComplete daily...

  • Technical Support Specialist

    4 weeks ago

    Navi Mumbai, Maharashtra, India Inspiroz IT Services Pvt Ltd Full time

    Technical Support RoleAt Inspiroz IT Services Pvt Ltd, we need a skilled Technical Support Specialist to join our team.Key Responsibilities:Install, configure, troubleshoot and resolve technical issues using industry-standard tools and methodologies.Provide excellent customer support and technical services remotely, ensuring prompt and efficient resolution...