Technical support team lead

2 days ago


Navi Mumbai, India Onclusive Full time

Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global Technical Support Team. This role combines technical and leadership skills to ensure systems stability, reliability, and performance across platforms. The Team Lead will manage a team, handle escalations, and provide 24/7 support coverage, bringing a strong background in Linux, AWS, MS Azure, JIRA, and network administration. Familiarity with Elasticsearch and My SQL is a plus. Key Responsibilities: Leadership & Team Management: Lead and mentor the support team, promoting skill growth and efficient operations. Set team goals, track performance, and ensure alignment with company objectives. Act as an escalation point for critical issues, ensuring timely resolution. Technical Responsibilities: Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation. Manage the incident response process using JIRA, coordinating 24/7 technical support. Supervise network infrastructure to maintain reliable and secure connectivity. Monitoring & Incident Management: Maintain alert systems to capture critical alerts and reduce false positives. Lead clear, consistent communication during P1/P2 incidents to minimize impact. Required Qualifications: Experience: 3-4 years in systems administration/support, with at least 1-2 years in a leadership role. Technical Skills: Proficiency in Linux, AWS, MS Azure, and network administration. Experience with JIRA service desk and familiarity with Elasticsearch/My SQL is advantageous. Managerial Skills: Strong leadership, decision-making, and team management capabilities. Soft Skills: Excellent communication, problem-solving, and adaptability to rotational shifts.



  • navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...


  • navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...


  • Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...


  • Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global Technical...


  • Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...


  • navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global Technical...


  • navi mumbai, India Onclusive Full time

    Position Title: Technical Support Team Lead Team: Global Technical Support Team (GTST) Type: Full-time, Rotational Shifts (24/7 support) Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role) Role Overview: We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global...


  • Navi Mumbai, India Onclusive Full time

    Position Title: Technical Support Team LeadTeam: Global Technical Support Team (GTST)Type: Full-time, Rotational Shifts (24/7 support)Experience Required: 3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global Technical...


  • Navi Mumbai, India Onclusive Full time

    Position Title:Technical Support Team LeadTeam:Global Technical Support Team (GTST)Type:Full-time, Rotational Shifts (24/7 support)Experience Required:3-4 years (1-2 years in systems administration + 1-2 years in a leadership role)Role Overview:We are looking for an experienced Team Lead – Systems Engineering to support and guide our Global Technical...

  • Technical Team Lead

    2 weeks ago


    Navi Mumbai, India Twixor Full time

    We are searching for an innovative technical lead to join our company. As the technical lead, you will oversee the companys technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.To be successful as a...


  • Navi Mumbai, Maharashtra, India Lloyd's Register Full time

    About the RoleWe are seeking a Project Support Team Lead to manage a team of Administrators and Coordinators, ensuring effective project support and delivery. The ideal candidate will handle escalations, meet KPIs, adhere to global processes, and build strong working relationships with senior stakeholders.Key ResponsibilitiesLead and manage a hub/cluster...


  • Navi Mumbai, Maharashtra, India TaskUs Full time

    About the Role:TaskUs is a global leader in providing outsourced digital services and next-generation customer experience.We are seeking a highly skilled Technical Support Team Manager to join our team. As a Technical Support Team Manager, you will play a vital role in ensuring the seamless operation of our clients' IT systems by handling a team,...


  • Navi Mumbai, Maharashtra, India 29junrelease Full time

    We are seeking a skilled Customer Support Specialist to join our team at Titan Jet Care Service Limited. In this role, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Key ResponsibilitiesCustomer Query Resolution: Respond to customer inquiries in a timely and...

  • Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.What We OfferAt TaskUs, we...

  • Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.Job SummaryWe are seeking a...


  • Mumbai, India Accurate Background Full time

    Job DutiesSupervise and mentor a team of Technical Operations Coordinators, providing guidance and support.Oversee the daily operations of the IT support team, ensuring timely and effective resolution of technical issues.Coordinate with the Global IT Manager and other regional IT teams to align support strategies and initiatives.Troubleshoot and resolve...


  • Mumbai, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Mumbai, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • Mumbai, India TagMango Full time

    Company Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...


  • mumbai, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...