Call Audit

24 hours ago

Chennai, India Adityaram Properties Private Limited Full time

Key Responsibilities Quality monitoring and evaluation:   Systematically monitor and evaluate inbound and outbound calls from the tele-calling team to assess adherence to scripts, communication quality, and professional conduct. Compliance review:   Ensure that all agent interactions comply with internal guidelines, sales protocols, and data privacy regulations. Performance feedback and coaching:   Provide timely, constructive, and actionable feedback to agents based on audit results to help them improve their communication and negotiation effectiveness. Verification calls:   Conduct verification calls with clients to confirm the accuracy of information shared by agents and to gauge customer satisfaction. Reporting and analysis:   Develop and maintain detailed call audit reports, scorecards, and performance dashboards. Analyse data to identify trends, performance gaps, and areas for process improvement. Calibration sessions:   Facilitate and participate in calibration sessions with sales leadership and training teams to ensure consistency in scoring and evaluation standards. Process improvement:   Collaborate with management and training teams to identify and address recurring issues based on audit findings and customer feedback. Training support:   Assist in creating and delivering targeted training and refresher sessions for agents to enhance their knowledge of products, processes, and customer engagement.   Requirements Required Skills and Qualifications Education:   A Bachelor's degree in a relevant field such as Communications, Business, or Management is preferred. Experience:   2–4 years of experience in a call auditing or sales quality assurance role, preferably in the real estate or telecalling sector. Domain knowledge:   Strong understanding of the real estate industry, including sales processes, property listings, and client interactions. Analytical skills:   Excellent analytical, listening, and problem-solving abilities to accurately assess call quality and derive actionable insights. Technical proficiency:   Proficient in using MS Office, especially Excel, and familiar with CRM and call recording/telephony systems. Communication:   Exceptional verbal and written communication skills with the ability to provide clear and respectful feedback. Soft skills:   Strong attention to detail, excellent observation skills, and the ability to work independently while managing multiple priorities effectively.  

  • Call Audit Executive

    23 hours ago

    Chennai, India Adityaram Properties Private Limited Full time

    Key Responsibilities: Will be responsibility to meet Quality related expectations level monthly · Randomly monitor calls to ensure Management standards are maintained. Need to manage BAU, audit and other compliance audits as per Management requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs...

  • Call Audit

    24 hours ago

    Chennai, India Adityaram Properties Private Limited Full time

    Job Description Key Responsibilities Quality monitoring and evaluation:   Systematically monitor and evaluate inbound and outbound calls from the tele-calling team to assess adherence to scripts, communication quality, and professional conduct. Compliance review:   Ensure that all agent interactions comply with internal guidelines, sales protocols, and...

  • Call Audit Executive

    3 days ago

    Chennai, Tamil Nadu, India Adityaram Properties Full time

    Key Responsibilities Will be responsibility to meet Quality related expectations level monthly Randomly monitor calls to ensure Management standards are maintained Need to manage BAU audit and other compliance audits as per Management requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs...

  • Call Audit Executive

    1 day ago

    Chennai, Tamil Nadu, India Adityaram Properties Full time

    Key Responsibilities Monitor and audit inbound and outbound calls between sales executives and customers prospects Evaluate call quality based on defined parameters such as communication skills accuracy of information compliance and professionalism Identify gaps in sales pitch objection handling or product knowledge and provide feedback or training...

  • Sales Quality Analyst(Call Audit)

    2 weeks ago

    Chennai, Tamil Nadu, India Error Makes Clever Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    THIS IS NOT A TECHNICAL QA ROLE.Company DescriptionError Makes Clever is a dynamic edtech startup based in Chennai, specializing in providing technology education in the Tamil language. Our mission is to empower students and professionals by delivering accessible and clear lessons on corporate technologies. With a thriving online community and a growing user...

  • (Apply in 3 Minutes) Call Audit

    2 weeks ago

    Chennai, Tamil Nadu, India Adityaram Properties Full time

    Key Responsibilities Quality monitoring and evaluation Systematically monitor and evaluate inbound and outbound calls from the tele-calling team to assess adherence to scripts communication quality and professional conduct Compliance review Ensure that all agent interactions comply with internal guidelines sales protocols and data privacy regulations...

  • Call Quality Specialist

    4 days ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

  • Call Quality Specialist

    4 days ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...

  • Call Quality Specialist

    3 days ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit) Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position : 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and...

  • Call Quality Specialist

    4 days ago

    Chennai, India Movate Full time

    Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and regulations.Monitor calls for quality assurance purposes, identifying areas of excellence and areas...