Call Audit Executive

3 weeks ago

Chennai Tamil Nadu, India Adityaram Properties Full time

Key Responsibilities Will be responsibility to meet Quality related expectations level monthly Randomly monitor calls to ensure Management standards are maintained Need to manage BAU audit and other compliance audits as per Management requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation To work together as a team and achieve the targets set by Management Need to be flexible and motivate the team at regular intervals Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through call monitoring Need to share daily weekly and monthly reports to Operations Quality Head Need to Analyze Share Training need inputs to the Training Operations Requirements Excellent listening and analytical skills Strong communication verbal written Knowledge of call audit tools and quality frameworks Proficiency in MS Excel Google Sheets for report generation Eye for detail and ability to provide constructive feedback Willing to extent Shifts Work on Weekends Holidays Week off only on Week day Basic Communication Skills Need Experience in Call Audit Quality Analyst Min 1 Yr experience required in call audit profile Benefits Bachelor s degree in any discipline 1-3 years of experience in Quality Analysis Call Auditing preferably in Real Estate BPO or Customer Service Exposure to CRM systems and SOP-based audits will be an added advantage

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