Call Audit Executive

1 day ago

Chennai Tamil Nadu, India Adityaram Properties Full time

Key Responsibilities Monitor and audit inbound and outbound calls between sales executives and customers prospects Evaluate call quality based on defined parameters such as communication skills accuracy of information compliance and professionalism Identify gaps in sales pitch objection handling or product knowledge and provide feedback or training recommendations Maintain QA records and prepare detailed reports highlighting call performance trends and improvement areas Ensure adherence to company scripts sales protocols and legal compliance requirements e g RERA data privacy Collaborate with training teams to design and update call quality checklists and feedback forms Assist in process improvement initiatives by identifying recurring issues or customer pain points Conduct regular calibration sessions with team leaders and management to ensure consistent scoring standards Requirements Key Skills Competencies Excellent listening and analytical skills Strong communication and feedback delivery abilities Detail-oriented and objective in call evaluation Proficiency with CRM and call auditing tools e g Salesforce Freshdesk HubSpot or similar Understanding of real estate sales processes customer lifecycle and terminology Ability to handle confidential data with discretion

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