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SCEM/SCOM Support Engineer
3 days ago
Responsibilities :
- Provide technical support to internal users regarding SCOM functionalities and troubleshooting common issues.
- Monitor SCOM alerts and proactively identify potential problems within the IT infrastructure.
- Diagnose, troubleshoot, and resolve SCOM alerts related to server performance, application health, and resource utilization.
- Configure and manage SCOM agents for various systems to ensure comprehensive monitoring coverage.
- Create and customize SCOM monitors, alerts, and dashboards to meet specific monitoring requirements.
- Analyze SCOM data and generate reports to identify trends and proactively address potential issues.
- Collaborate with IT operations and development teams to resolve complex SCOM issues and implement solutions.
- Document knowledge and procedures related to SCOM troubleshooting and support activities.
- Stay up-to-date with the latest SCOM releases, features, and best practices.
- Participate in ongoing training and development opportunities to enhance technical skills (a plus)
Experience :
- 3-5 years of experience in supporting IT infrastructure, with a focus on Microsoft System Center products (SCOM and/or SCCM).
- Proven experience in troubleshooting and resolving issues related to System Center Operations Manager (SCOM).
- Solid understanding of SCOM architecture, components (agents, management servers), and functionalities (monitoring, alerting, reporting).
- Experience with configuring and managing SCOM agents for various systems (Windows, servers, applications).
- Experience with creating and customizing SCOM monitors, alerts, and dashboards for proactive monitoring.
- Familiarity with SCOM Management Packs and their deployment for extending monitoring capabilities (a plus).
- Understanding of incident management processes and utilizing SCOM for alert escalation and remediation (a plus).
- Working knowledge of System Center Service Manager (SCCM) for configuration management (a plus).
- Experience with Windows Server administration, including Active Directory and Group Policy (a plus).
- Experience with scripting languages (PowerShell) for automating SCOM tasks (a plus).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication, collaboration, and teamwork skills.
- Ability to work independently and manage multiple support tickets effectively.
- A passion for learning new technologies and staying up-to-date with System Center advancements.
Education :
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience with a strong portfolio)
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