Production L1 Support

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. Your role will involve troubleshooting issues, resolving...

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

Job DescriptionWe are seeking a dedicated L1 Support professional with expertise in IFS (Integrated Financial System) to join our client. As an L1 Support for IFS, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding IFS applications and systems. Your role will involve troubleshooting issues,...

Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...

Job Title: Sr. Site Reliability Engineer (L1)Location: RemoteExperience – 8+ years.Required Skill Sets:● Excellent Verbal & Non-verbal communication.● Experience / knowledge on Infrastructure Monitoring & support (observability).● Experience / knowledge on Application Support. Must have worked with large enterprise customers/applications....

About ExelaExela Technologies, Inc. (“Exela”) is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in...

About ExelaExela Technologies, Inc. (“Exela”) is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in...

Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application SupportMust have worked with large enterprise customers/applications.Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...

Unity Infotechhas multiple opportunities inMicrosoft .NETand is hiring for the following roles for itsBanking ,FinTech&Paymentspractices:Software Engineer (ASP.NET, .NET Core, MVC, Angular)Software Engineer (.NET Support - L1, L2)WorkLocation : Kochi/Cochin, INDStart Date : ImmediateJob OverviewWe are seeking an experienced and highly skilled .NET...

Required Skill Sets:Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support ,Must have worked with large enterprise customers/applications Understand the support process.Experience working with large enterprise applications and aware of the L1...

Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.Experience:4 – 9 years of experience in a Product technical support environmentPrimary Job Functions:Provide Level 1 and Level 2 support to end user requestsProvide...

Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.Experience:4 – 9 years of experience in a Product technical support environmentPrimary Job Functions:Provide Level 1 and Level 2 support to end user...

Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.Experience:4 – 9 years of experience in a Product technical support environmentPrimary Job Functions:- Provide Level 1 and Level 2 support to end user requests-...

**Identity Security Engineer-L1** **Job Description: - ** 1. Manage customer support tickets & maintain SLA. 2. Interact with customers, & maintain and update reports on a daily and weekly basis. 3. You may also be required to work on implementation projects. 4. You will also be expected to create and maintain a learning path for Identity Security...

Excellent Verbal & Non-verbal communicationExperience / knowledge on Infrastructure Monitoring & support (observability)Experience / knowledge on Application Support1. Must have worked with large enterprise customers/applications.2. Understand the support process.Experience working with large enterprise applications and aware of the L1 support process forthe...

Should have 1 -2 years of experience in FCR and FCC ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User’s Incidents and Service RequestsMonitoring of mass incident tickets and...

Job DescriptionHandling technical support ticketsRespond to service down alerts and notifications promptlyHandling customer queries effectivelyMaintaining & providing constant support to clients as per the given SLAsHandling L1 & Phone Support issuesHandle tickets/live chats efficientlyRequirementsCandidates with RedHat, MCSA Certification/Training or IT...

Job Description• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

Python Support EngineerFull TimeJob Code: T-78941 |India20 positionsRequired Experience3 - 10 YearsSkillsPython Support EngineerJob DescriptionUnderstand end-to-end business requirements, system integrationsRoles & ResponsibilitiesUnderstand end-to-end business requirements, system integrations.Work with application users on L1 issuesWork with various...