Senior Product Support Analyst

2 weeks ago


delhi, India Simplify Healthcare Full time
Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.
Experience:
4 – 9 years of experience in a Product technical support environment
Primary Job Functions:
Provide Level 1 and Level 2 support to end user requests
Provide troubleshooting and technical support via phone, web-based tools and email
Advise customers regarding the product's proper use and address specific user issues
During problem escalations, act as a liaison between customers and Level 3 support
Candidate should assist the customers during deployments
Will be responsible for providing support according to priority level of incident or priority tickets, as per severity of escalation and Service Level Agreement ( SLA )
Proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
Create clear and concise knowledge (FAQ) documents, SOPs and ensure maintenance of the same.
Handling the status calls on daily basis and to track the progress according to the scheduled project plan.
Troubleshooting, Application Problem Solving with good communication coordinating with stakeholders and understanding requirements.
Define/Adhere to processes and ownerships for cross functional services like Demand Management and Configuration-Release-Security management.
Preparing the analysis document by studying the challenges facing by IT organization
Providing apt solutions to client requirements and implementation in co-ordination with IT teams
Metrics handling for managing application health (MTTR, MTBF, etc.)
Collection of requirements regarding the new enhancements and documentation.
Co-ordinate setup of DEV/QA/UAT environments
Co-ordinate with IT teams for timely delivery of the work items with the highest quality
Perform staff scheduling level 1/2 support during normal business hours and on-call supports
Preparing and Reviewing understanding document with Customer and getting sign off.
Required Skills:
Good understanding of either Angular, Asp.Net Core, C#, Kubernetes technologies and/or software development using MS SQL Server, Cosmos dB with 1-2 years hands-on coding expertise
Ability to understand web-application functionalitie s , customizations, browser & resolution support, responsiveness.
Solid experience in problem analysis and resolution of software problems
Proven ability to function in a self-directed environment
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
Innovative thinker who is positive, proactive, and readily embraces change
Ability to handle clients professionally during all interfaces
Strong written and verbal communication skills
Candidate should be ready to work in 24x7 rotational shifts
Should have significant experience in Production Support environment managing L1 and L2 activities
Knowledge or certification in ITIL processes is desirable
Exposure to agile delivery environment is desirable.
Work closely with development team

  • Delhi, India Simplify Healthcare Full time

    Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.Experience:4 – 9 years of experience in a Product technical support environmentPrimary Job Functions:Provide Level 1 and Level 2 support to end user requestsProvide...


  • Delhi, India Purplle. com Full time

    Senior Product Analyst The senior product analyst will be responsible for working closely with the product team to define the product roadmap. The responsibilities will be to generate user insights that will help define the product roadmap and estimating impact of features to be rolled out.Responsibilities: Collaborate with the product team to identify and...


  • Delhi, Delhi, India Boston Consulting Group Full time

    Who We AreBoston Consulting Group collaborates with business and societal leaders to address crucial challenges and seize opportunities. Established in 1963, BCG has been a trailblazer in business strategy. Presently, we partner with clients to adopt a transformational approach, fostering growth, sustainable competitive advantage, and positive societal...


  • delhi, India Fefundinfo Full time

    FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...


  • new delhi, India Purplle.com Full time

    Senior Product AnalystThe senior product analyst will be responsible for working closely with the product team to define the product roadmap. The responsibilities will be to generate user insights that will help define the product roadmap and estimating impact of features to be rolled out.Responsibilities:Collaborate with the product team to identify and...

  • Actuarial Analysts II

    1 month ago


    Delhi, India My Support Staff Full time

    Job DescriptionExperience Level:Mid-SeniorExperience Required:2 YearsEducation Level:Bachelor's DegreeJob Function:FinanceIndustry:InsuranceTotal Positions:1Relocation Assistance:NoVisa Sponsorship Eligibility:NoOverview:A leading insurance company seeks Actuarial Analysts II to join its Personal Auto and Homeowners Insurance pricing teams.About...

  • Product Analyst

    1 week ago


    Delhi, India Furnace Workspaces Full time

    Job Description: Product AnalystRole Definition:As a Product Analyst at our startup specialising in Industrial furniture systems, you will play a crucial role in supporting our product management team. This position is ideal for those who are passionate about leveraging their technical expertise to contribute to the development and optimization of innovative...

  • Product Analyst

    1 week ago


    Delhi, India Furnace Workspaces Full time

    Job Description: Product AnalystRole Definition: As a Product Analyst at our startup specialising in Industrial furniture systems, you will play a crucial role in supporting our product management team. This position is ideal for those who are passionate about leveraging their technical expertise to contribute to the development and optimization of...


  • Delhi, India interface.ai Full time

    Get To Know Us First!Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.Our core technology is built 100%...

  • Senior Analyst

    2 weeks ago


    delhi, India Thought Arbitrage Research Institute Full time

    Job Profile and DescriptionJob title and profile: Senior AnalystThe position is for a Senior Analyst who will be part of the External Ombudsman Team at Thought Arbitrage, assessing ethical business conduct, abuse, fraud and other complaints received through the Vigil Mechanism of various corporate and other clients.Apart from this, the candidate will assist...

  • Senior Data Analyst

    2 days ago


    delhi, India Collabera Full time

    Job Title: Senior Data AnalystJob Description:We are seeking a highly skilled and experienced Senior Data Analyst with a minimum of 4 years of proven expertise in data analysis, SQL proficiency, and data visualization capabilities. As a Senior Data Analyst, you will play a pivotal role in our organization, leveraging data-driven insights to drive strategic...

  • Product Analyst

    3 days ago


    delhi, India Camu Full time

    Product Analyst and Jr Product Specialist- FreshersExperience - 0 to 1 yearLocation - Chennai , PallikaranaiJob Mode - Work from officeLanguage - English, Hindi ( Preferred)CTC - 3 lakhsCompany DescriptionCamu, developed by Octoze Technologies, is an enterprise-scale campus management solution based in Chennai, India. It is built on the latest open-source...


  • delhi, India Flexi Analyst Full time

    Company DescriptionFlexi CTO is an upcoming product of Flexi Analyst.Flexi CTO will be a place for helping startups and enterprise to get Vetted CTO : ContractRole DescriptionThe Chief Technology Officer is responsible to define, planning, execute, maintain and own the overall IT landscape including various services in technology, software application...


  • delhi, India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...

  • Senior Manager

    1 month ago


    Delhi, India Axtria - Ingenious Insights Full time

    Job Role – Senior Manager, Production Support EngineeringExperience – 12+ years.Job Location: NoidaEducation: BE/B. Tech./Master of Computer ApplicationWork Experience:Overall 12+ years of managing and supporting enterprise grade application(s) at production.Managing managers and/or individual contributors within the production support...


  • New Delhi, India Trigyn Technologies Full time

    Job Description: Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles. Senior support resource with experience of 9 to 10 yrs. ...


  • delhi, India TIGI HR ® Full time

    Job Responsibilities:Develop and maintain a product roadmap that aligns with the company's overall business goals and vision.Study, Analyse Product market and create niche for company’s product.Work closely with cross-functional teams, including developers, designers, and marketers, to ensure that theproduct meets customer needs and business goals.Define...

  • Senior Policy Analyst

    4 hours ago


    delhi, India Prosperiti Full time

    Location - Delhi with extensive travel to statesWho we areProsperiti builds state capacity to increase economic freedom in India. We are on a mission to catalyse a series of 1991-like reforms at the state level so that entrepreneurs can create more jobs and workers can earn more. Persuading states to embark on this prosperity journey requires identifying...


  • Delhi, Delhi, India Boston Consulting Group Full time

    WHAT YOU'LL DOWe are searching for a Senior Knowledge Analyst (SKA) in a Client Focused role to support the delivery of social impact projects with a strong background in executing large scale high impact education projects from India. In this role, you will collaborate within a growing local and global team, offering industry expertise and insights on...


  • Delhi, India Aviva India Full time

    Role: Analyst/Sr. Analyst- ActuarialBand:- C1 or D2 | AM/DM/Manager- Actuarial @Aviva India (HO)Product:- Aviva Life InsuranceThe OpportunityAs part of our life actuarial team, you’ll focus on high-impact opportunities to apply your knowledge and experience that will shape our services. You’ll build valuable relationships with clients and develop strong...