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Manager APC Training
5 months ago
KEY RESPONSIBILITIES:
Conduct training modules for Agent Advisors and ADMs
Training on selling skills
Training on all MLI Insurance products and processes
Training on all MLI Digital tools and Assets
All other training programs as outlined in the Agent and ADM learning journey
Conducting GID’s and IID’s
Conducting PRP and FOD as and when required
Conducting training in blended delivery format
Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
Responsible for driving digital assessments amongst Agents and ADMs
Responsible for driving self-learning among Agents and ADMs
Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
Responsible for delivering all training adhering to the training calendar designed
Responsible for driving business performance of all learners
Responsible to drive attendance to all training sessions
Responsible to capture attendance in TMS/ELM within the stipulated time defined
Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
Responsible to plan travel for training sessions in various locations as required
Look after training logistics
Ensure wider participation of agents in programs
Ensure set-up of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
Ensure that agents follow moral and ethical standards when dealing with clients
Monitor Agent development
Update training material
Scan environment
Incorporate feedback from Agents, Customers, SMs, Ps, MPs
Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents
MEASURE OF SUCCESS:
Number of days of training
Customer survey rating
Pass percentage of agents
Digital adoption / adoption of digital learning platform
Pass percentage of Agents in IRDA exams
Attendance of Agents and employees in training sessions
Activating agents month-on-month against the target
Compliance on IRDA requirements
Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
Reduction in training cost
Awareness level of agents on competition
