Customer Support and Content Associate – Latin Spanish and Brazilian Portuguese

3 weeks ago

Gurugram, India Transformative Ventures Full time

About the Role

We need passionate individuals to join us to handle customer queries and create Content in Latin Spanish and Brazilian Portuguese for our website.

Your main goal for this role will be to provide excellent customer satisfaction to the customers and translate English content to Latin Spanish and Brazilian Portuguese. As a Customer Support Associate, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities


• Understanding the products and services provided by the company.


• Supporting the customer through an email ticketing system, social media, and phone calls.


• Resolving customer complaints and queries.


• Providing detailed information to customers.


• Maintaining records of each phone call for future reference.


• Providing new employees with training sessions to enhance their skills.


• Offering exceptional customer service and satisfaction.


• Following up with customers for any further information.


• Taking feedback from the customers.


• Negotiating the terms and conditions with the customer.


• Creating content for the team in line with marketing requirements.


• Contributing to social media and website content.

Requirements


• Excellent fluency in spoken Latin Spanish, Brazilian Portuguese, and English.


• Strong command over written Latin Spanish, Brazilian Portuguese, and English.


• Minimum 1+ year of experience in providing support in the respective languages.


• Candidates with experience supporting international customers via call or chat will be preferred.


• Bachelor's degree in business administration or a related field.


• Good problem-solving abilities.


• A customer-oriented individual.


• Ability to meet deadlines and prioritize tasks.


• Excellent negotiation and sales skills.


• Outstanding interpersonal and organizational skills.


• Excellent phone etiquette and active listening abilities.


• A quick learner with an exceptional ability to make decisions.


• Flexible for rotational shifts and rotational weekly offs

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