Spanish Travel Consulant

5 days ago

Mohali Punjab, India Cheap Flying Fares Full time

**About Us**

At **Cheap Flying Fares**, we specialize in delivering affordable and seamless travel experiences to customers around the globe. With a strong reputation for excellent service and unbeatable prices, we are rapidly expanding our international operations. We are now seeking enthusiastic and customer-focused **Bilingual Travel Consultants (Spanish & English)** to join our growing team in **Mohali**.

**Job Summary**

As a **Bilingual Travel Consultant**, you will be the primary point of contact for Spanish
- and English-speaking customers, assisting with flight bookings, itinerary planning, changes, and post-booking support. This role requires fluency in both Spanish and English, a passion for customer service, and the ability to thrive in a fast-paced travel environment.

**Key Responsibilities**
- Provide customers with accurate information on **fares, itineraries, travel policies**, and **visa requirements**.
- Assist clients with **flight reservations**, modifications, cancellations, rebookings, and refund processes.
- Use **GDS systems** (such as **Amadeus, Galileo, or Sabre**) and internal booking tools to manage reservations.
- Address and resolve **customer complaints** or concerns in a **professional, timely**, and **solution-oriented** manner.
- Maintain **detailed records** of all customer interactions and transactions in the CRM system.
- Stay updated with **airline policies, promotions, and travel regulations** to provide accurate assistance.
- Collaborate with internal departments to ensure a seamless customer experience.
- Meet or exceed **performance targets**, including service quality, response time, and customer satisfaction metrics.

**Qualifications & Skills**
- **Fluency in Spanish and English** (both spoken and written) is **mandatory**.
- Prior experience in **travel sales**, **customer service**, or a **call center** environment preferred.
- Working knowledge of **GDS systems** (Amadeus, Galileo, or Sabre) is highly desirable.
- Strong **communication and interpersonal** skills.
- Ability to **multitask**, work independently, and manage time effectively.
- A customer-first attitude with strong **problem-solving** skills.
- Flexible to work in **rotational shifts**, including weekends and holidays.

**Why Join Us?**
- Competitive salary with performance-based incentives.
- Dynamic and multicultural work environment.
- Opportunities for career growth and skill development.
- Ongoing training and support from industry professionals.
- Work with a global customer base and a reputable brand.

**Ready to take off with us?**

Pay: ₹16,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

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