Portuguese Language Expert

3 weeks ago

Gurugram, India Vaidam Health Full time

Job description

Company Description

Vaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.

Role Description

This is a full-time on-site role located in Gurugram for a Operations - Portuguese Language Expert. He/ she will be single point of contact in Patient Journey from admissions to discharge and to work towards enhancement of Patient Care. They need to be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan.

Must have:

  • Fluency in English and Portuguese
  • Knowledge of Hospital Operations & good understanding of Medical Functions/Terminology
  • Excellent Communication skills
  • Good listening & perceiving skills
  • Quick & emphatic in responding to any situation relating to patient treatment & care

Role & Responsibility:

  • To assist patients within & outside the hospital during their on-going medical care.
  • To provide support & assistance to patients during Consultations, Treatments, Surgeries, Follow-ups, etc.
  • To quickly adapt to any changes in a patient's plan of treatment and act accordingly.
  • To maintain cordial relations with Hospital staff, Doctors & various Departments at all times for smooth patient care.
  • To collaborate & work together with the Patient Relations team.
  • To report to the manager on the going patient treatment process & immediately inform any incidents occurring at the hospital premises.

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