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Escalation manager

4 weeks ago

Mumbai, India Protium Full time

Protium: The Company We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME/MSME for their secured and unsecured business needs. Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation models across the entire lending value chain. We are extremely well-funded to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises. Pan India presence with 3000+ Employees across 120+ branches. Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology Job Description: Escalation management Cross functional coordination Stakeholder communication Reporting & Documentation Compliance & Quality Criteria: Min 5-8 years' experience in NBFC/ BFSI Good knowledge in lending industry Experience in cross functional team like collection, customer service will be added advantage.