Technical Support Specialist
6 days ago
IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office only
Open Positions-
6
Position Overview:We are looking for proactive and skilled
IT/Tech Support Specialists
to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and efficient operations. Applicant should be highly customer-centric with excellent English communication skills.The annual salary for this role ranges from
₹4,00,000 to ₹6,00,000 (4–6 LPA) , depending on experience and qualifications.
Key ResponsibilitiesTicket Management :Manage incoming tickets via email, ticketing portal, and phone (in English).Address and resolve tickets related to account setups, changes (e.g., name or number updates), and terminations for employees.Telecommunications Support :Account Creation, Cisco Finesse, Jabber, Zoom-related issues, Mobile device support, VoIP & Phone Support, Conference Room Support, Incident Management, Problem Management, Co-ordinate and manage ticket escalations, Incident logging, Ticket management, triage, routing, Engage and support during major incidents, Service Value Management.Major responsibilities:Ensure the health and performance of phone systems and related infrastructure.Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency.Configuration of phones, Fax-related issues, Webex and Voicemail configuration /issues, Monitoring and PerformanceTechnical Skills :Familiarity with virtual desktop environments (e.g., VMWare).Experience with ticketing systems like
ServiceNow
is a plus.Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided).Soft Skills :Strong written and spoken English communication skills.Excellent customer service and problem-solving abilities.Ability to work in a team-oriented environment and adapt to new systems and workflows.
Work ScheduleMonday to Friday, 6.30 PM to 6.30 AM IST
Interested candidates can apply on
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