Customer Technical Support Engineer

1 month ago

Udaipur, India Kitecyber Full time

Company Description

Kitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise appliances, resulting in cost savings for our customers. Visit www.kitecyber.com to learn more about how we simplify security solutions.


Role Description

This is a full-time remote role for a Customer Technical Support Engineer at Kitecyber. The role involves providing technical support, troubleshooting, and ensuring customer satisfaction. The Engineer will be responsible for handling customer service inquiries and supporting the implementation of our SSE solution.


Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills for problem-solving
  • Customer Support and Customer Service experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Experience in device management and knowledge of Windows, Mac and Linux is a plus
  • Experience in network security tools is a plus
  • Knowledge of solutions like Zscaler, Netskope, Sophos, Carbon black is a plus
  • Bachelor's degree in Computer Science, IT, or related field

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