Job Title: IT/Tech Support Specialists

Experience: 3-5 years

Location: Udaipur (Rajasthan)

Job Type: Full-time, Work from Office only

Open Positions- 6

Position Overview: 

We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and efficient operations. Applicant should be highly customer-centric with excellent English communication skills.

The annual salary for this role ranges from ₹4,00,000 to ₹6,00,000 (4–6 LPA), depending on experience and qualifications.

Key Responsibilities

Ticket Management:

• Manage incoming tickets via email, ticketing portal, and phone (in English).
• Address and resolve tickets related to account setups, changes (e.g., name or number updates), and terminations for employees.

Telecommunications Support:

Account Creation, Cisco Finesse, Jabber, Zoom-related issues, Mobile device support, VoIP & Phone Support, Conference Room Support, Incident Management, Problem Management, Co-ordinate and manage ticket escalations, Incident logging, Ticket management, triage, routing, Engage and support during major incidents, Service Value Management.

Major responsibilities:

• Ensure the health and performance of phone systems and related infrastructure.
• Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency.
• Configuration of phones, Fax-related issues, Webex and Voicemail configuration /issues, Monitoring and Performance

Technical Skills:

• Familiarity with virtual desktop environments (e.g., VMWare).
• Experience with ticketing systems like ServiceNow is a plus.
• Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided).

Soft Skills:

• Strong written and spoken English communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a team-oriented environment and adapt to new systems and workflows.

Work Schedule

• Monday to Friday, 6.30 PM to 6.30 AM IST

Interested candidates can apply on hr@regaloutsourceindia.com