Regal Outsource

6 days ago

udaipur, India Regal Outsource (India) Private Limited Full time

Job Title: IT/Tech Support Specialists

Experience: 3-5 years

Location: Udaipur (Rajasthan)

Job Type: Full-time, Work from Office only


Open Positions- 6


Position Overview: 

We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and efficient operations. Applicant should be highly customer-centric with excellent English communication skills.

The annual salary for this role ranges from ₹4,00,000 to ₹6,00,000 (4–6 LPA), depending on experience and qualifications.


Key Responsibilities

Ticket Management:

  • Manage incoming tickets via email, ticketing portal, and phone (in English).
  • Address and resolve tickets related to account setups, changes (e.g., name or number updates), and terminations for employees.

Telecommunications Support:

Account Creation, Cisco Finesse, Jabber, Zoom-related issues, Mobile device support, VoIP & Phone Support, Conference Room Support, Incident Management, Problem Management, Co-ordinate and manage ticket escalations, Incident logging, Ticket management, triage, routing, Engage and support during major incidents, Service Value Management.

Major responsibilities:

  • Ensure the health and performance of phone systems and related infrastructure.
  • Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency.
  • Configuration of phones, Fax-related issues, Webex and Voicemail configuration /issues, Monitoring and Performance

Technical Skills:

  • Familiarity with virtual desktop environments (e.g., VMWare).
  • Experience with ticketing systems like ServiceNow is a plus.
  • Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided).

Soft Skills:

  • Strong written and spoken English communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to work in a team-oriented environment and adapt to new systems and workflows.


Work Schedule

  • Monday to Friday, 6.30 PM to 6.30 AM IST


Interested candidates can apply on hr@regaloutsourceindia.com

  • IT Support Professional

    6 days ago

    Udaipur, Rajasthan, India Regal Outsource (India) Private Limited Full time

    Regal Outsource (India) Private Limited seeks a highly skilled IT Support Specialist to manage various tasks and ensure smooth operations.Job Overview:Provide technical support via email, ticketing portal, and phone in EnglishManage account setups, changes, terminations for employeesAddress telecommunications-related issues, including Cisco Finesse, Jabber,...

  • Regal Outsource

    6 days ago

    udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support Specialists Experience: 3-5 years Location: Udaipur (Rajasthan) Job Type: Full-time, Work from Office only Open Positions- 6 Position Overview: We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure...

  • Technical support specialist

    5 days ago

    Udaipur, India Regal Outsource Full time

    Job Title: IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office onlyOpen Positions- 6Position Overview:We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office onlyOpen Positions- 6Position Overview:We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office only Open Positions- 6Position Overview: We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office only Open Positions- 6Position Overview: We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support Specialists Experience: 3-5 years Location: Udaipur (Rajasthan) Job Type: Full-time, Work from Office only Open Positions- 6 Position Overview:  We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title: IT/Tech Support Specialists Experience: 3-5 years Location: Udaipur (Rajasthan) Job Type: Full-time, Work from Office only Open Positions- 6 Position Overview:  We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure...

  • Technical Support Specialist

    6 days ago

    Udaipur, India Regal Outsource (India) Private Limited Full time

    Job Title:IT/Tech Support SpecialistsExperience: 3-5 yearsLocation: Udaipur (Rajasthan)Job Type: Full-time, Work from Office onlyOpen Positions-6Position Overview:We are looking for proactive and skilledIT/Tech Support Specialiststo join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and efficient...