Technical Support Specialist
6 days ago
Job Title: IT/Tech Support Specialists
Experience: 3-5 years
Location: Udaipur (Rajasthan)
Job Type: Full-time, Work from Office only
Open Positions- 6
Position Overview:
We are looking for proactive and skilled IT/Tech Support Specialists to join our team. You will manage a variety of tasks while collaborating closely with onshore team to ensure smooth and efficient operations. Applicant should be highly customer-centric with excellent English communication skills.
The annual salary for this role ranges from ₹4,00,000 to ₹6,00,000 (4–6 LPA), depending on experience and qualifications.
Key Responsibilities
Ticket Management:
- Manage incoming tickets via email, ticketing portal, and phone (in English).
- Address and resolve tickets related to account setups, changes (e.g., name or number updates), and terminations for employees.
Telecommunications Support:
Account Creation, Cisco Finesse, Jabber, Zoom-related issues, Mobile device support, VoIP & Phone Support, Conference Room Support, Incident Management, Problem Management, Co-ordinate and manage ticket escalations, Incident logging, Ticket management, triage, routing, Engage and support during major incidents, Service Value Management.
Major responsibilities:
- Ensure the health and performance of phone systems and related infrastructure.
- Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency.
- Configuration of phones, Fax-related issues, Webex and Voicemail configuration /issues, Monitoring and Performance
Technical Skills:
- Familiarity with virtual desktop environments (e.g., VMWare).
- Experience with ticketing systems like ServiceNow is a plus.
- Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided).
Soft Skills:
- Strong written and spoken English communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work in a team-oriented environment and adapt to new systems and workflows.
Work Schedule
- Monday to Friday, 6.30 PM to 6.30 AM IST
Interested candidates can apply on hr@regaloutsourceindia.com
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