Associate Client Partner

4 months ago

mumbai, India Qure.ai Full time
About the job
Job Title: Associate Client Partner
Department: Client Success & Operations
Location : Mumbai
Years of experience: 1-3 Years
Employment type: Full time, Permanent
About Qure.ai:
Qure.ai is one of the fastest-growing startups in India, which develops Artificial Intelligence enabled products and platforms for healthcare diagnostics. We create cutting-edge solutions that positively impact patients' lives in various care domains, including lung cancer, tuberculosis, and stroke. To date, our innovative technologies have reached over 12 million individuals across 75+ countries worldwide. Qure.ai is an equal opportunity employer.
Job Description
We would like to have highly motivated individuals join our team and work hand in hand with our client projects and manage our fast-growing client base. Our perfect fit for this role will be organized, and meticulous, demonstrate attention to detail, and will be a natural leader. You will be working with both internal and external stakeholders to build adoption of Qure's product portfolio. As we are a fast-growing start-up, you will be wearing multiple hats and are expected to be a multitasker with solid time management skills.
Roles and Responsibilities
The core responsibility is to work with clients through the entire journey with Qure.ai to deliver a seamless product experience for all key stakeholders, maximize and assess the impact of Al in their environment and grow these partnerships by exploring new use cases of Qure's products for the client.
Manage clients from project delivery, post-deployment engagement, and feedback and drive growth for key accounts by supporting renewals and upsells
Collaborate with Qure's Al scientists and engineering teams for supporting client needs and solving technical challenges
Actively work with product teams for product feedback and paving product roadmap
Work on internal processes and systems with a focus on improving product delivery and
project executions
Collaborate with on-ground teams, program teams, and administrative teams to facilitate
the deployment of Qure software. Occasional travel may be required on a project basis.
Engage with various stakeholders in the client organization to produce marketing and
research outcomes
Effectively resolve client complaints by liaising with Client IT and Program Teams,
coordinating remote access requests, and aligning with our internal engineering team to
ensure timely resolution.
Skills and Expertise
Strong people management skills, analytical skills with good knowledge on with Excel and PowerPoint
Self-starter and quick learner, passionate and driven individual with problem-solving skills and empathy toward clients
Excellent communication skills with a comfort level in interacting with all strata of the organizations
Knowledge and experience in the healthcare industry are a plus Experience and other considerations
1-3 years of work experience, preferably in client-facing roles. The Healthcare industry is a plus
The role will have traveling requirements, both domestic and international. Location: Mumbai
At Qure.ai
You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, opportunity to grow with a young company.
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