Head of Operations for a Large Hospital

2 months ago


sany, India N Human Resources & Management Systems Full time

The Senior Manager will report to theHospital Director and will be part of the support subgroup. Thecandidate must have a MHA/MBA and MBBS/BDS and at least 10 years ofexperience in operations as a leader with 5 years in the healthcareindustry.

The candidate will interface withconsultants employees department heads management team seniorleadership teams patients vendors suppliers statutory authoritiesgovernment authorities and patient parties.

TheSenior Manager will directly supervise customer services pharmacyfacilities corporate relations.

The role willinvolve supporting the HOD in managing operational activitiesacross various hospital departments to achieve optimum operationalefficiency maintain operation budgets and contribute to businessgrowth.

Key responsibilities will includeensuring compliance to quality standards resolving operationalissues streamlining processes designing and implementing processimprovement plans generating and analyzing MIS reports drivinginternal and external audit processes analyzing customer feedbackresolving customer queries managing operational budgets andensuring hospital hygiene.

The candidate mustalso approve communication of hospital information supervise vendorrelationships and contract negotiations oversee security systemprocesses implement measures to improve revenue and employeeproductivity and plan cost control measures.

Other responsibilities include reducing employee attritionidentifying training needs coordinating with NGOs for fund raisingactivities liaising with the Purchase department for civil workrelated negotiations and planning and hiring for administrationrelated departments.

The candidate must haveknowledge in hospital administration planning directing andsupervising staff knowledge of NABH standards computer operationsleadership qualities and department administration.

Key result areas include operational efficiency andimprovement initiatives adherence to SOP quality and safetystandards audit compliance customer feedback and interface anddepartment administration.


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