Technical Helpdesk

1 week ago

Mumbai, India Dixit Infotech Full time

About Company

Dixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.

45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.

With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.

Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.

Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.'

Our Vision: To be the best-in-class in IT services in India and overseas.

Our Mission: To provide customized services and solutions and be the No. 1 choice for all IT needs.

Job Description

  • Key Responsibilities

Coordination & Administration

l Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.

l Manage and coordinate DC & Store RE Engineers.

l Maintain and share daily attendance with the Customer and Project Manager.

l Follow up on open tickets and ensure closure within SLA in ServiceNow.

l Arrange and participate in team meetings with the customer as required.

l Prepare and share monthly reports with the customer.

l Manage additional activities such as PAV, festival support, and share related reports.

Technical L1 Support

l Act as the first point of contact for all IT support requests via phone, email, or ticketing system.

l Troubleshoot and resolve basic issues related to desktops, laptops, printers, applications, and networks.

l Handle user account management (password resets, access issues, email configuration).

l Log, track, and update incidents in the ticketing system, ensuring timely resolution within SLA.

l Escalate unresolved issues to L2/L3 support teams with proper documentation.

l Assist with software installations, updates, and patches.

l Provide remote and onsite support as required.

l Maintain knowledge base and documentation for recurring issues.

l Deliver high-quality customer service and ensure user satisfaction.

Required Skills & Qualifications

l Diploma/Graduate in IT/Computer Science or related field.

l –2 years of experience in IT Helpdesk/Technical Support (freshers with strong knowledge can also be considered).

l Basic understanding of Windows OS, MS Office, Outlook, and networking fundamentals.

l Familiarity with ITSM/ticketing tools (ServiceNow, Remedy, Jira, or similar).

l Good communication, coordination, and interpersonal skills.

l Ability to work during Public Holidays & Festivals.

Department

Service

Open Positions

1

Skills Required

CRM, Application support, coordination, Coordination & Administration

Experience

1.5 to 7 years

Location

Mumbai, Maharashtra, India

  • Technical Helpdesk

    3 days ago

    Mumbai, Maharashtra, India Darwinbox Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical Helpdesk – Resource Qualifications:Mandatory: Computers Science/IT Graduates/Postgraduates with minimum 1 year of relevant Experience in IT industry.Desirable 1. Experience in email platform, Knowledge in Outlook configuration, cloud concepts and Active Directory.2. Good Communication skills.

  • Technical Helpdesk

    3 days ago

    Mumbai Metropolitan Region, India Embee Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Helpdesk – Resource QualificationsMandatory: Computers Science/IT Graduates/Postgraduates with minimum 1 year of relevant Experience in IT industry.Desirable 1. Experience in email platform, Knowledge in Outlook configuration, cloud concepts and Active Directory.Good Communication skills.Location: Mumbai - EMBI, Mumbai, Maharashtra, India

  • CRM Helpdesk

    3 weeks ago

    Mumbai, Maharashtra, India Watch Your Health Full time

    Job Title: CRM Helpdesk - Claim Processing Executive - Health Insurance Background    Location: Mumbai   Job Type: Full-time   Experience: Minimum 2 years in the Health Insurance Industry   Qualification: Graduate   Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)   Job Description:   We are looking for a dedicated CRM Helpdesk - Claim Processing Executive...

  • Technical Helpdesk

    7 days ago

    Mumbai, Maharashtra, India Dixit Infotech Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

  • Technical Helpdesk

    1 week ago

    Mumbai, India Dixit Infotech Services Full time

    Key Responsibilities Coordination & Administration l Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance. l Manage and coordinate DC & Store RE Engineers. l Maintain and share daily attendance with the Customer and Project Manager. l Follow up on open tickets and ensure closure within SLA in ServiceNow. l Arrange...

  • Technical Helpdesk

    7 days ago

    Mumbai, Maharashtra, India Dixit Infotech Full time ₹ 3,20,000 - ₹ 6,40,000 per year

    About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

  • Female Helpdesk Executive

    5 days ago

    Bandra, Mumbai, Maharashtra, India CARE INFOTECH Full time

    **Job Title**: **Female Helpdesk Executive** **Location**: **Bandra, Mumbai** **Experience**: **1 to 2 Years** **Salary**: **₹12,000 to ₹15,000 per month** **Job Overview**: **Key Responsibilities**: - **Helpdesk Operations**: - Log, classify, and prioritize helpdesk tickets accurately. - Assign tickets to appropriate technical teams or escalate if...

  • Helpdesk Support Engineer

    1 week ago

    Mumbai, India Planet Ecom Solutions Full time

    We are looking for a dedicated and proactive Helpdesk Support to join our IT team. The role involves providing technical assistance, resolving IT-related issues, and ensuring smooth functioning of systems to support day-to-day business operations.

  • Helpdesk Support Engineer Urgent

    4 weeks ago

    Mumbai, Maharashtra, India Lionbridge Technologies Full time

    Helpdesk Support EngineerPosition SummaryYour will be part of Global Helpdesk Support to provide seamless IT support to end users based on ITIL frameworkWhat You Will Do Responsible for Global Helpdesk Support Managing escalations and SLA Handled Helpdesk Chat Support Ability to work in various shifts in 24 7 support model To Be Successful You Will Have ...

  • Helpdesk Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India Asian Heart Institute Full time

    Position You will play a critical role in ensuring the smooth operation of hospital IT systems You will be the first point of contact for IT-related issues providing technical assistance to hospital staff troubleshooting hardware and software problems managing helpdesk tickets and supporting critical healthcare applications Your work will directly...