Technical Helpdesk

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

As an L1/L2 Service Help Desk Executive, the primary role involves managing initial customer interactions with professionalism and courtesy. The primary job is to handle and resolve straightforward technical issues remotely using established guidelines, ensuring accurate documentation of all interactions in the system. For more complex problems, the issues...

Job Title Technical Help DeskLocation – Belapur, Navi MumbaiExperience – Min. 1 yearJob Description: 1. Experience in email platform.Knowledge in Outlook configuration, cloud concepts and Active Directory. Proficient in both written and spoken English with strong communication skills.Education: Computers Science/IT Graduates/Postgraduates with minimum...

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

L1 Service Desk for Application Support and Infra SupportBasics Knowledge on the Operating System (Linux) SkillCustomer-oriented and cool-temperedProficiency in English and Hindi, Excellent communication and interpersonal skillsAbility to quickly get trained on applications and tools for which support is expectedGood understanding of computer systems, mobile...

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Key Responsibilities:Monitor ATM networks for NCR's customers, through NCR in house...

Skill, Knowledge & Trainings : - Basic troubleshooting skills in Windows server and Client operating systems. - Ability to understand precise problem definition over phone and providing requisite technical support. - Should have expertise to provide first level support for LAN & WAN networks - Should have hands on experience on IBM WebSphere MQ...

Data Entry Technical Support (India)Brand Institute, Inc. (BI) is a pharmaceutical branding company headquartered in Miami and committed to offering its pharmaceutical, biotech and medical device clients brand name services unparalleled in the industry. BI recently expanded its Operations to India in Summer 2021 and is hiring for remote positions across all...