Technical Helpdesk

Key responsibilities- Helpdesk-GenesisTechnical Support: Provide first-level support to end-users for hardware, software, and network issues.Problem Resolution: Diagnose, troubleshoot, and resolve technical problems, including logging and documenting all issues and their solutions.User Guidance: Guide users through product functionality and provide...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

PositionYou will play a critical role in ensuring the smooth operation of hospital IT systems. You will be the first point of contact for IT-related issues, providing technical assistance to hospital staff, troubleshooting hardware and software problems, managing helpdesk tickets, and supporting critical healthcare applications. Your work will directly...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

Job Title: Helpdesk EngineerLocation: Mumbai (CST)Department: IT SupportReports To: Team LeaderJob Overview:The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and...

As an L1/L2 Service Help Desk Executive, the primary role involves managing initial customer interactions with professionalism and courtesy. The primary job is to handle and resolve straightforward technical issues remotely using established guidelines, ensuring accurate documentation of all interactions in the system. For more complex problems, the issues...

Role & responsibilitiesHandle, assist and resolve technical issues related to ATM transactions, bank switch connectivity, and host communication failures from MSP point of view.Knowhow of switch and its running to trouble shoot failures.Understanding of monitoring application in case of failure and resolution theron.Work closely with banks, switch vendors,...

Job Title Technical Help DeskLocation – Belapur, Navi MumbaiExperience – Min. 1 yearJob Description: 1. Experience in email platform.Knowledge in Outlook configuration, cloud concepts and Active Directory. Proficient in both written and spoken English with strong communication skills.Education: Computers Science/IT Graduates/Postgraduates with minimum...

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...