Technical Onboarding Coordinator, Platform Operations

3 weeks ago

india Deluxe Full time

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit

We currently have an opening for a Technical Onboarding Coordinator, Platform Operations. This position will be located in Bangalore



Position Overview

The Technical Onboarding Coordinator, Platform Operations will be responsible for analyzing customer content fulfillment requirements and translate them into system orchestrated automated workflows. Focus and understanding of content fulfilment, digital workflows, asset and data management systems/platforms. The position may work independently on requests or as directed by onboarding Engineering or Technical Project Management staff. The Technical Onboarding Coordinator will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. This can also include troubleshooting, title metadata and asset metadata updates. (KD1) This position is based out of Bangalore.

Primary Responsibilities

  • Manage and/or assist on technical On-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows
  • Interface with end users from various internal and external groups to ensure On-boarding of fulfillment workflows to the Deluxe ONE platform
  • Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements and/or Jira ticketing , this involves problem solving through precise documentation and effective follow up(KD2)
  • Responsible for communicating status, updates, progress, blockers, or issues related to the Onboard with relevant stakeholders. This can be via Jira ticketing, Slack, email, or meetings/calls(KD3)
  • Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
  • Follow established workflows and SOP’s, in addition to being flexible and collaborate defining on new processes(KD4)
  • Provide timely, accurate, professional and responsive support, verbally and via email, (KD5) to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring
  • Ability to generate required reports from the system as well as read and utilizedata and (KD6) information
  • Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
  • Balance multiple requests at once, and prioritize items to meet deadlines(KD7)
  • Take on new assignments as dictated by Lead or Director, as well as proactively pick up open tickets and requests(KD8)

Qualifications

  • Minimum of a High School Diploma or equivalent, Associate degree or above preferred
  • 3+ years in Media Distribution & Technology
  • Strong understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, bitrates, frame rates, video resolutions, standards conversions, broadcast audio configurations, timed text formats , and electronic delivery technologies (S3, Aspera)
  • Knowledge of media processing tools including Hybrik, Final Cut Pro, QuickTime Pro, MacCaption, Compressor and Vantage
  • Understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
  • Excellent attention to detail with strong organizational skills and ability to multitask
  • Excellent teamwork, written and verbal communication skills.
  • Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

  • Databricks Platform Operator

    1 week ago

    India K2 Partnering Solutions Full time

    We are looking for a L1.5 Databricks Platform Operator, with at least 2 years of practical experience with relevant skills, tools, and technologies.Role DescriptionMain responsibilty is the onboarding of customers / use cases and to fulfill configuration change requests which are not available via self-service.Further responsibilties include the health...

  • Databricks Platform Operator

    1 week ago

    India K2 Partnering Solutions Full time

    We are looking for a L1.5 Databricks Platform Operator, with at least 2 years of practical experience with relevant skills, tools, and technologies.Role DescriptionMain responsibilty is the onboarding of customers / use cases and to fulfill configuration change requests which are not available via self-service.Further responsibilties include the health...

  • Databricks Platform Operator

    1 week ago

    india K2 Partnering Solutions Full time

    We are looking for a L1.5 Databricks Platform Operator, with at least 2 years of practical experience with relevant skills, tools, and technologies. Role Description Main responsibilty is the onboarding of customers / use cases and to fulfill configuration change requests which are not available via self-service. Further responsibilties include the health...

  • People Operations Coordinator

    1 week ago

    India Pluralsight Full time

    Job Description: Working at Pluralsight: At Pluralsight, we believe everyone should have the opportunity to create progress through technology. Everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world. And we don't let fear, egos or...

  • Operations Coordinator

    7 days ago

    india Mr. Shrinkwrap Full time

    Job Description Operations Coordinator Department: OperationsLocation: in-office, Prospect Park, PA Employment Status: Full-time, permanent, Non-exemptSalary: TBDReporting to: President and General Manager - Kevin Comerford  The Operations Coordinator will be responsible for overseeing and coordinating various aspects of daily...

  • Manager – Client Implementation and Onboarding

    1 week ago

    India IQ-EQ Full time

    Job Description Responsibilities (how we will measure success) Reporting to the Head of New Business Client Implementation & Onboarding, this role will focus on new client onboarding and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters. You...

  • People Operations Coordinator

    2 weeks ago

    India Pluralsight Full time

    Job Description: **Job Description**: Working at Pluralsight: At Pluralsight, we believe everyone should have the opportunity to create progress through technology. Everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world. And we...

  • IT Onboard

    3 weeks ago

    Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • IT Onboard

    1 month ago

    Hyderabad, Telangana, India RSM Delivery Center Private Limited (India) Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...

  • Aml Onboarding Expert

    2 months ago

    India Tookitaki Holding PTE LTD Full time

    **Job Summary**: **Responsibilities**: **Develop and implement an onboarding strategy**: The AML onboarding expert need to design a generalised and comprehensive compliance onboarding strategy across Fintechs in different segments (example payments, e-wallets, online lenders, virtual asset service providers etc. ) and regions (ASEAN, Middle East, Africa and...

  • Onboarding manager

    1 week ago

    India NxtWave Full time

    About NxtWave: NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels,...

  • Onboarding manager

    3 weeks ago

    india NxtWave Full time

    About NxtWave: NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels,...

  • Aml Onboarding Expert

    1 week ago

    India Tookitaki Holding PTE LTD Full time

    Job Summary:Responsibilities:Develop and implement an onboarding strategy: The AML onboarding expert need to design a generalised and comprehensive compliance onboarding strategy across Fintechs in different segments (example payments, e-wallets, online lenders, virtual asset service providers etc. ) and regions (ASEAN, Middle East, Africa and LATAM).The...

  • Devops Platform Engineer

    1 month ago

    india GeekSoft Consulting Full time

    Job Description Help design, build and continuously improve the clients online platform.Research, suggest and implement new technology solutions following best practices/standards.Take responsibility for the resiliency and availability of different products.Be a productive member of the team. Requirements Proactively identify and resolve issues about...

  • SAP Consultant

    1 month ago

    india Numeric Technologies Full time

    Greetings from Numeric Technologies!! Who are we? Numeric, incorporated in 1996 is a worldwide Business & Information Technology, Consulting and Services company. Headquartered in Chicago, IL with additional offices in Miami, Silicon Valley, Luxembourg, UK as well as delivery centers in India to serve our customers on and offshore needs. We at Numeric...

  • Onboarding manager

    3 weeks ago

    india NxtWave Full time

    About NxtWave: NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels,...

  • Operations Coordinator

    1 week ago

    India Partner One Capital Full time

    We are looking for a highly organized and detail-oriented operations coordinator to join our growing team on a global level. The ideal candidate will have a strong understanding of corporate operations, and a passion for streamlining processes. This is a remote role so anyone in India may apply. Good internet connection is a must. This role will be...

  • Senior Accountant- Client Implementation and Onboarding

    2 weeks ago

    india IQ-EQ Full time

    Job Description Responsibilities (how we will measure success) Reporting to the Head of New Business Client Implementation & Onboarding, this role will focus on new client onboarding and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters....

  • Onboarding Associate

    2 hours ago

    india Eviden Full time

    Work Location – Mumbai Airoli Flexi to work from office Immediate Joiner/Lesser notice period candidates only required The ideal candidate will be responsible for recruitment efforts, new hire orientation and onboarding, employee termination, payroll and benefits, company policy and procedure adherence. In addition, you will build strong relationships...

  • Sales And Onboarding Intern

    1 week ago

    India travokarma Full time

    Sales and Onboarding Intern Location: Remote Duration: 3 months About Travokarma: Travokarma is dedicated to revolutionizing the travel industry through innovative technology, aiming to enhance travel experiences globally. We are on a mission to connect travelers with unforgettable destinations and services, making each journey seamless and memorable. As...