Technical Onboarding Coordinator, Platform Operations
2 days ago
Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit
We currently have an opening for a Technical Onboarding Coordinator, Platform Operations. This position will be located in Bangalore
Position Overview
The Technical Onboarding Coordinator, Platform Operations will be responsible for analyzing customer content fulfillment requirements and translate them into system orchestrated automated workflows. Focus and understanding of content fulfilment, digital workflows, asset and data management systems/platforms. The position may work independently on requests or as directed by onboarding Engineering or Technical Project Management staff. The Technical Onboarding Coordinator will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. This can also include troubleshooting, title metadata and asset metadata updates. (KD1) This position is based out of Bangalore.
Primary Responsibilities
- Manage and/or assist on technical On-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows
- Interface with end users from various internal and external groups to ensure On-boarding of fulfillment workflows to the Deluxe ONE platform
- Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements and/or Jira ticketing , this involves problem solving through precise documentation and effective follow up(KD2)
- Responsible for communicating status, updates, progress, blockers, or issues related to the Onboard with relevant stakeholders. This can be via Jira ticketing, Slack, email, or meetings/calls(KD3)
- Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
- Follow established workflows and SOP’s, in addition to being flexible and collaborate defining on new processes(KD4)
- Provide timely, accurate, professional and responsive support, verbally and via email, (KD5) to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring
- Ability to generate required reports from the system as well as read and utilizedata and (KD6) information
- Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
- Balance multiple requests at once, and prioritize items to meet deadlines(KD7)
- Take on new assignments as dictated by Lead or Director, as well as proactively pick up open tickets and requests(KD8)
Qualifications
- Minimum of a High School Diploma or equivalent, Associate degree or above preferred
- 3+ years in Media Distribution & Technology
- Strong understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, bitrates, frame rates, video resolutions, standards conversions, broadcast audio configurations, timed text formats , and electronic delivery technologies (S3, Aspera)
- Knowledge of media processing tools including Hybrik, Final Cut Pro, QuickTime Pro, MacCaption, Compressor and Vantage
- Understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
- Excellent attention to detail with strong organizational skills and ability to multitask
- Excellent teamwork, written and verbal communication skills.
- Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.
-
india Deluxe Full timeDeluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class...
-
india Deluxe Full timeDeluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class...
-
People operations and talent coordinator
2 weeks ago
India ASafe Global Full timePeople Operations and Talent Coordinator – Remote About Us: ASafe Global is a leading provider of innovative Quality, Environmental, Health, and Safety Management Solutions for a wide range of industries across the globe. We are seeking an experienced People Operations and Talent Coordinator with a strong background in employment law and HR...
-
Onboarding & support specialist
2 weeks ago
India MyYogaTeacher Full timeOnboarding & Support Specialist About the Company: My Yoga Teacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant,...
-
People Operations and Talent Coordinator
2 months ago
india ASafe Global Full timePeople Operations and Talent Coordinator – Remote About Us: ASafe Global is a leading provider of innovative Quality, Environmental, Health, and Safety Management Solutions for a wide range of industries across the globe. We are seeking an experienced People Operations and Talent Coordinator with a strong background in employment law and HR operations...
-
People Operations and Talent Coordinator
3 months ago
India ASafe Global Full timePeople Operations and Talent Coordinator – Remote About Us: ASafe Global is a leading provider of innovative Quality, Environmental, Health, and Safety Management Solutions for a wide range of industries across the globe. We are seeking an experienced People Operations and Talent Coordinator with a strong background in employment law and HR...
-
People Operations and Talent Coordinator
3 months ago
India ASafe Global Full timePeople Operations and Talent Coordinator – Remote About Us: ASafe Global is a leading provider of innovative Quality, Environmental, Health, and Safety Management Solutions for a wide range of industries across the globe. We are seeking an experienced People Operations and Talent Coordinator with a strong background in employment law and HR operations...
-
People Operations and Talent Coordinator
3 months ago
India ASafe Global Full timePeople Operations and Talent Coordinator – RemoteAbout Us: ASafe Global is a leading provider of innovative Quality, Environmental, Health, and Safety Management Solutions for a wide range of industries across the globe. We are seeking an experienced People Operations and Talent Coordinator with a strong background in employment law and HR operations...
-
Onboarding & Support Specialist
2 weeks ago
India MyYogaTeacher Full timeOnboarding & Support SpecialistAbout the Company: MyYogaTeacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant, high-performing Care...
-
Head of Customer Onboarding
2 days ago
India WebEngage Full timeAbout the role: The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...
-
Project Coordinator
1 week ago
India Fitstatic Full timeWe are Hiring for: Project Coordinator - Remote Opportunity (US Time Zones) About Fitstatic: Fitstatic is a pioneering start-up with a fresh approach to virtual fitness. This role offers a unique opportunity to contribute as a core team member, playing a vital role in shaping the company's direction while gaining hands-on experience in a...
-
Project Coordinator
1 week ago
India Fitstatic Full timeWe are Hiring for: Project Coordinator - Remote Opportunity (US Time Zones) About Fitstatic: Fitstatic is a pioneering start-up with a fresh approach to virtual fitness. This role offers a unique opportunity to contribute as a core team member, playing a vital role in shaping the company's direction while gaining hands-on experience in a fast-paced,...
-
People Operations Coordinator
6 months ago
India Pluralsight Full timeJob Description: **Job Description**: Working at Pluralsight: At Pluralsight, we believe everyone should have the opportunity to create progress through technology. Everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world. And we...
-
Onboarding Specialist
1 week ago
India Contlo Full timeAbout Us:Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...
-
Onboarding Specialist
1 week ago
India Contlo Full timeAbout Us: Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual...
-
Onboarding Specialist
1 week ago
India Contlo Full timeAbout Us: Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative...
-
Onboarding Specialist
7 days ago
India Contlo Full timeAbout Us: Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual...
-
WebEngage | Head of Customer Onboarding
2 days ago
india WebEngage Full timeAbout the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...
-
WebEngage | Head of Customer Onboarding
2 days ago
india WebEngage Full timeAbout the role: The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...
-
Fitstatic | Project Coordinator | india
1 week ago
india Fitstatic Full timeWe are Hiring for: Project Coordinator - Remote Opportunity (US Time Zones) About Fitstatic: Fitstatic is a pioneering start-up with a fresh approach to virtual fitness. This role offers a unique opportunity to contribute as a core team member, playing a vital role in shaping the company's direction while gaining hands-on experience in a fast-paced,...
