Onboarding & Support Specialist

2 weeks ago

India MyYogaTeacher Full time

Onboarding & Support Specialist


About the Company: MyYogaTeacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant, high-performing Care Team.



About the Role: This role is ideal for someone who is passionate about providing exceptional support, helping students achieve success, and growing within a dynamic, fast-paced startup.



Responsibilities:


Onboarding & Student Success:

  • Onboard new students by guiding them through the platform, ensuring they understand how to use our services effectively and get the most out of their yoga sessions.
  • Follow up regularly with students to ensure they are progressing smoothly and achieving their fitness and wellness goals.


Real-Time Support:

  • Provide responsive, empathetic support to students and teachers through chat, email, and voice during US and India working hours.
  • Troubleshoot technical issues, diagnose problems, and create support tickets using Zendesk or Slack to ensure quick resolution.


Collaboration Across Teams:

  • Work with the Engineering and Product teams to address technical support issues, provide feedback, and help drive the product roadmap to improve student and teacher experiences.
  • Interface with Teacher Operations to ensure all reports and student progress updates are delivered in a timely and accurate manner.


Continuous Improvement:

  • Monitor student feedback, track common support queries, and report trends to help refine the onboarding and support processes.
  • Collaborate with internal teams to suggest product or service enhancements based on user feedback.


Technology Proficiency:

  • Provide guidance on how to effectively use Zoom for yoga sessions and troubleshoot any connectivity or technical issues.
  • Track, measure, and report key performance metrics related to student support and onboarding effectiveness.


Qualifications:

  • Experience: At least 2 years of experience in an onboarding, customer support, or success role, ideally in a fast-paced, tech-driven or educational environment.



Required Skills:


  • Empathy: You understand students' challenges and frustrations and can offer calm, thoughtful solutions.
  • Organized & Detail-Oriented: You can manage multiple tasks, stay on top of follow-ups, and ensure no student’s needs go unmet.
  • Tech-Savvy: Comfortable using tools like Zendesk, Slack, and Zoom. Familiarity with reporting and data analytics is a plus.
  • Collaborative: Able to work seamlessly across teams—Engineering, Product, Teacher Ops, and others—to drive results.
  • Communication Skills: Excellent written and verbal communication. You can explain complex ideas clearly and provide thoughtful, empathetic support.
  • Adaptable: Ability to thrive in a fast-moving, ever-evolving startup environment.
  • Positive Attitude: Always willing to go the extra mile for students and willing to adapt based on feedback and new challenges.



Preferred Skills:

  • Knowledge of Yoga, Asanas, or mindfulness practices.
  • Experience with customer support tools like Zendesk, Intercom, or similar platforms.



Benefits:


  • Competitive Salary & Benefits – We offer a competitive compensation package to reward your hard work and contributions.
  • Career Growth Opportunities – Be part of a fast-growing startup where you can accelerate your career by working with a talented and dynamic team.
  • Fun Company Culture – Enjoy company trips, outings, open snacks pantry, and a supportive environment that values work-life balance.


Apply Today If you are passionate about supporting students, helping them achieve their wellness goals, and thrive in a fast-paced startup environment, we'd love to hear from you This is an exciting opportunity to contribute to the success of MyYogaTeacher and be part of a company that is making a real difference in people’s lives.



About Us: Learn more about MyYogaTeacher and our mission here.

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