MyYogaTeacher | Onboarding

Onboarding & Support Specialist

About the Company: MyYogaTeacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant, high-performing Care Team.

About the Role: This role is ideal for someone who is passionate about providing exceptional support, helping students achieve success, and growing within a dynamic, fast-paced startup.

Responsibilities:

Onboarding & Student Success:

• Onboard new students by guiding them through the platform, ensuring they understand how to use our services effectively and get the most out of their yoga sessions.
• Follow up regularly with students to ensure they are progressing smoothly and achieving their fitness and wellness goals.

Real-Time Support:

• Provide responsive, empathetic support to students and teachers through chat, email, and voice during US and India working hours.
• Troubleshoot technical issues, diagnose problems, and create support tickets using Zendesk or Slack to ensure quick resolution.

Collaboration Across Teams:

• Work with the Engineering and Product teams to address technical support issues, provide feedback, and help drive the product roadmap to improve student and teacher experiences.
• Interface with Teacher Operations to ensure all reports and student progress updates are delivered in a timely and accurate manner.

Continuous Improvement:

• Monitor student feedback, track common support queries, and report trends to help refine the onboarding and support processes.
• Collaborate with internal teams to suggest product or service enhancements based on user feedback.

Technology Proficiency:

• Provide guidance on how to effectively use Zoom for yoga sessions and troubleshoot any connectivity or technical issues.
• Track, measure, and report key performance metrics related to student support and onboarding effectiveness.

Qualifications:

• Experience: At least 2 years of experience in an onboarding, customer support, or success role, ideally in a fast-paced, tech-driven or educational environment.

Required Skills:

• Empathy: You understand students' challenges and frustrations and can offer calm, thoughtful solutions.
• Organized & Detail-Oriented: You can manage multiple tasks, stay on top of follow-ups, and ensure no student’s needs go unmet.
• Tech-Savvy: Comfortable using tools like Zendesk, Slack, and Zoom. Familiarity with reporting and data analytics is a plus.
• Collaborative: Able to work seamlessly across teams—Engineering, Product, Teacher Ops, and others—to drive results.
• Communication Skills: Excellent written and verbal communication. You can explain complex ideas clearly and provide thoughtful, empathetic support.
• Adaptable: Ability to thrive in a fast-moving, ever-evolving startup environment.
• Positive Attitude: Always willing to go the extra mile for students and willing to adapt based on feedback and new challenges.

Preferred Skills:

• Knowledge of Yoga, Asanas, or mindfulness practices.
• Experience with customer support tools like Zendesk, Intercom, or similar platforms.

Benefits:

• Competitive Salary & Benefits – We offer a competitive compensation package to reward your hard work and contributions.
• Career Growth Opportunities – Be part of a fast-growing startup where you can accelerate your career by working with a talented and dynamic team.
• Fun Company Culture – Enjoy company trips, outings, open snacks pantry, and a supportive environment that values work-life balance.

Apply Today If you are passionate about supporting students, helping them achieve their wellness goals, and thrive in a fast-paced startup environment, we'd love to hear from you This is an exciting opportunity to contribute to the success of MyYogaTeacher and be part of a company that is making a real difference in people’s lives.

About Us: Learn more about MyYogaTeacher and our mission here.