Client Partner

1 week ago


Pune, India Nice Software Solutions Pvt. Ltd. Full time
Job Title: Client Partner
Skills: Sales, Client Relationship, Client Partnering
Years of experience: 10 to 15 years
Job Location: Nagpur or Pune
Responsibilities:
As a Client Partner you will be responsible for entire revenue for the region.
You are expected to be focused on building and maintaining strong relationships with Active clients, Inactive Clients, identifying new sales opportunities, Maintaining / Enhancing Product Partnerships and drive overall business growth in the region.
You will serve as the primary point of contact from NICE for clients as an escalation point and will work closely with cross-functional teams i.e. delivery teams and practices teams to meet client needs.
Key Responsibilities:
Grow Active Clients
Build / maintain strong relationships with key contacts including C-level executives
Understand client’s business needs and work with Practices teams / Delivery teams to identify solutions that meet client needs
Continue to identify new relationships within existing Accounts
Identify themes that are in line with client priorities and pitch initiatives accordingly
Drive Value Additions and Knowledge Sharing initiatives
Anchor practices teams / delivery teams to drive POCs / Demos
Identify opportunities to upsell or cross-sell
Manage client expectations and ensure client satisfaction
Develop and manage account plans to drive growth and expansion
Identify and mitigate risks in client relationships
Continue to go after and maintain relationship with Inactive clients
Continue to share NICE Solutions and Programs
Continue to meet in person to talk about POCs / Demos
Continue to offer value adds and knowledge sharing
Identify opportunities to upsell or cross-sell
Identify new logo sales opportunities
Identify prospects and develop strategies to pursue them
Work with product partners as needed
Drive and develop ABM as needed
Inside Sales, RFPs routes to be explored
Anchor and deliver proposals and presentations
Stay Upto-date with industry trends and emerging technologies
Drive, Maintain and Enhance Product Partnerships in the region
Drive Field Marketing activities
Important KPIs:
Revenue Targets and Revenue Forecasting
Negotiate commercials
MSA / SOW / Pos / NDAs / Invoicing / DSO / Payment / Rate Cards
Account Plans and Account Goals
Weekly, Monthly Relationship Status / MBR / QBR
Technical Artifacts
Jointed initiatives with Product Partners
Jointed Accountability
Margins
Staffing
Proposals
Onsite staff – supervision and mentorship
CSAT
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